Back Concierge

Oetker Hotel Management Company GmbH; Capri; Presencial; EUR 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Uniforms provided

Staff meals

Staff accommodation

Competitive salary package

Descripción de la vacante

Hotel La Palma in Capri, undergoing a luxury transformation, invites you to join its Back Concierge Team. You will coordinate guest requests behind the scenes, manage reservations for restaurants, tours, private transfers, and yacht charters, and support the front-line concierge to deliver exceptional experiences.

This role requires meticulous record-keeping, real-time system updates, vendor negotiations, and the preparation of personalized itineraries, welcome notes and confirmations, ensuring

Formación

• Experience coordinating logistics and reservations for luxury guests.
• Ability to liaise with local partners and vendors to arrange services.
• Strong attention to detail and exceptional organizational skills.
• Discretion and confidentiality when handling guest information.

Responsabilidades

• Coordinate logistics for guest requests and reservations.
• Confirm bookings for restaurants, tours, activities, and transportation (private transfers and taxis).
• Coordinate yacht and boat charters and maintain records in real time.
• Negotiate terms with external vendors and arrange services (spa, babysitting, guides, beach club).
• Prepare personalized itineraries, welcome notes and service confirmations.

Conocimientos

Logistics coordination

Reservation management

Vendor liaison

Attention to detail

Organizational skills

Customer service

Descripción del empleo

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

As a Back Concierge Agent at Hotel La Palma, you will work behind the scenes to ensure the flawless execution of guest requests and concierge services. This role focuses on coordinating logistics, managing reservations, and supporting the front-line concierge team to deliver exceptional experiences. You will handle administrative tasks, confirm bookings, liaise with local partners, and maintain accurate records to guarantee that every guest interaction reflects the luxury and exclusivity of our property. Your attention to detail and organizational skills will be key in creating seamless, personalized stays for our guests.

Profile

The role involves full management of concierge requests, including confirming reservations for restaurants, tours, activities, and transportation services (private transfers and taxis), as well as coordinating yacht and boat charters. It requires maintaining accurate records of all guest requests, updating the system in real time, and verifying each reservation prior to guest arrival.

You will manage relationships with external vendors, negotiating availability and terms, and arranging additional services such as spa and wellness appointments, babysitting, flower deliveries, gifts, photography sessions, private guides, and beach club bookings. The role also includes preparing personalized itineraries, welcome notes, and service confirmations.

Administrative tasks are part of the responsibilities, including monitoring vendor performance, managing rates and charges, preparing daily reports, supporting the concierge team during peak periods, and ensuring confidentiality. The role also involves assisting with special services, VIP arrangements, urgent or last‑minute requests, and promoting exclusive hotel experiences.

Benefits

The role includes company-provided uniforms and laundry service, complimentary meals in the staff restaurant based on scheduled shifts, staff accommodation, a competitive salary package, and opportunities for professional growth and career advancement.