Concierge

Hotel La Palma; Capri; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Uniforms and laundry service

Staff meals

Shared staff accommodation

Career development opportunities

Job summary

Hotel La Palma, Capri’s boutique luxury property, invites you to join its Concierge team. As a Concierge Agent you will be the trusted point of contact for guests, delivering personalized service and arranging bespoke experiences from transfers to dining and island adventures.

Advanced English is required, deep local knowledge of Capri, and a passion for discreet, luxury hospitality to ensure unforgettable stays.

Qualifications

• Advanced English proficiency required.
• Strong local knowledge of Capri and surrounding area.
• Passion for hospitality and luxury guest service.

Responsibilities

• Warmly welcome guests on arrival and assist with luggage.
• Arrange private transfers, taxis, and car rentals as requested.
• Book restaurant reservations and beach club experiences.
• Coordinate spa appointments and special occasions.
• Provide tailored recommendations and insider tips.

Skills

Advanced English

Local knowledge

Job description

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

As a Concierge Agent at Hotel La Palma, you will be the trusted point of contact for our guests, delivering personalized service and creating unforgettable experiences. Your role is to anticipate guest needs, provide expert recommendations, and arrange bespoke services that reflect the elegance and exclusivity of Capri. From organizing private transfers and reservations to curating unique island experiences, you will ensure every detail of our guests’ stay is seamless and exceptional. This position requires a passion for hospitality, deep local knowledge, and a commitment to luxury standards.

Profile

The role focuses on delivering personalized guest service from arrival through departure. Key duties include warmly welcoming guests, assisting with luggage, and providing clear information about hotel amenities and policies. You organize a wide range of services such as private transfers, taxis, car or scooter rentals, yacht and boat charters, as well as restaurant bookings and beach club reservations.

You support guests with tailored recommendations on attractions, cultural tours, hiking trails, and entertainment, offering maps, directions, and insider tips. The position includes arranging spa appointments, special occasions, flower deliveries, gifts, shopping assistance, and photography sessions.

The role also handles practical needs, including courier services, wake-up calls, childcare arrangements, medical appointments, lost and found inquiries, and currency or banking guidance. You ensure smooth communication between hotel departments, maintain detailed guest profiles, and manage all reservations made on behalf of guests.

A strong emphasis is placed on confidentiality, especially for VIP or celebrity guests, resolving concerns with professionalism, and promoting hotel services and exclusive experiences. Tailoring itineraries, staying updated on local events, and responding promptly to guest requests are essential parts of the position.

Advanced English proficiency is required for this role to ensure confident, professional, and seamless interaction with our valued guests, effectively addressing their requests and expectations.

Benefits

The role includes company-provided uniforms and laundry service, complimentary meals in the staff restaurant based on scheduled shifts, a shared staff accommodation, and opportunities for professional growth and career advancement.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L'Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.