Back Concierge

Hotel La Palma; Capri; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Uniforms and laundry

Staff meals

Staff accommodation

Competitive salary

Job summary

Hotel La Palma in Capri seeks a Back Concierge Agent to help ensure flawless guest experiences. You will coordinate logistics, confirm reservations for restaurants, tours, and private transfers, and support the front-line concierge team to deliver personalized stays.

You will manage relationships with external vendors, arrange services such as spa, yacht charters, babysitting, and create customized itineraries, welcome notes, and timely reports while upholding our luxury brand and

Qualifications

• Experience coordinating reservations for restaurants, tours and transport.
• Ability to manage relationships with external vendors and negotiate terms.
• Strong attention to detail and organizational skills for personalized stays.

Responsibilities

• Coordinate concierge requests and confirm restaurant/tour/transport bookings.
• Liaise with vendors to arrange yacht charters, spa, babysitting and other services.
• Prepare personalized itineraries and welcome notes for guests.
• Monitor vendor performance and maintain accurate records.

Skills

Logistics coordination

Reservations management

Vendor management

Attention to detail

Organizational skills

Job description

Hotel La Palma - Capri’s first hotel, built in 1822, currently being transformed into an elegant and exclusive 50-room-and-suite hotel. Located mere steps from the famous Piazzetta, it will comprise a newly built pool deck, a spa and a high-fashion boutique. Starting from the 2026 season Hotel La Palma has partnered with Casa Tua to create a distinctive collection of dining experiences. At the heart of this collaboration are Casa Tua, the signature restaurant; Fuoco by Casa Tua, the rooftop restaurant and bar; and Mare by Casa Tua, the seaside restaurant and beach club.

Hotel La Palma invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels.

Missions

As a Back Concierge Agent at Hotel La Palma, you will work behind the scenes to ensure the flawless execution of guest requests and concierge services. This role focuses on coordinating logistics, managing reservations, and supporting the front-line concierge team to deliver exceptional experiences. You will handle administrative tasks, confirm bookings, liaise with local partners, and maintain accurate records to guarantee that every guest interaction reflects the luxury and exclusivity of our property. Your attention to detail and organizational skills will be key in creating seamless, personalized stays for our guests.

Profile

The role involves full management of concierge requests, including confirming reservations for restaurants, tours, activities, and transportation services (private transfers and taxis), as well as coordinating yacht and boat charters. It requires maintaining accurate records of all guest requests, updating the system in real time, and verifying each reservation prior to guest arrival. You will manage relationships with external vendors, negotiating availability and terms, and arranging additional services such as spa and wellness appointments, babysitting, flower deliveries, gifts, photography sessions, private guides, and beach club bookings. The role also includes preparing personalized itineraries, welcome notes, and service confirmations. Administrative tasks are part of the responsibilities, including monitoring vendor performance, managing rates and charges, preparing daily reports, supporting the concierge team during peak periods, and ensuring confidentiality. The role also involves assisting with special services, VIP arrangements, urgent or last‑minute requests, and promoting exclusive hotel experiences.

Benefits

The role includes company-provided uniforms and laundry service, complimentary meals in the staff restaurant based on scheduled shifts, staff accommodation, a competitive salary package, and opportunities for professional growth and career advancement.

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.