Client Service Specialist w/payroll

Fairygodboss; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading tech firm in Milano is looking for a Client Support Specialist to manage client requests using a CRM system. The ideal candidate will have strong customer service skills and experience with data reporting. Responsibilities include ensuring client satisfaction and identifying process improvements while working independently under the guidance of a manager. This role is essential for maintaining high productivity and quality standards.

Competenze

• Experience in customer service or client management.
• Ability to work independently and manage daily tasks.
• Familiarity with payroll legislation preferred.

Mansioni

• Log, update, and track client requests using a CRM system.
• Perform technical analysis for the Technical Service Team.
• Identify service, process, and product improvements.

Conoscenze

Microsoft Office (including Advanced Excel)

Excellent customer service skills

Strong data importing, extraction, and report writing skills

Descrizione del lavoro

Position summary

Join our team to log, update, and track client requests using our CRM system, ensuring satisfactory resolution.

• Contribute to root cause analysis and implement solutions to prevent reoccurrence of client queries, issues, and requests.

• Perform technical analysis for the Technical Service Team.

• Communicate product errors or seek support regarding complex client queries to the Technical Service Team.

• Manage your knowledge and skills actively to meet productivity and quality standards.

• Identify service, process, and product improvements.

• Assist with client user groups, internal workshops, and focus groups.

• Share activities and best practices with team members.

Supervisory responsibilities

• Work independently on daily tasks following management guidance.

• Report to the Cloud Service Manager; manage project resources without direct supervisory responsibilities.

Skills and knowledge

Knowledge required:

• Microsoft Office (including Advanced Excel)
• Excellent customer service skills
• Knowledge of ADP Payroll Products (desirable)
• Strong data importing, extraction, and report writing skills
• General ledger knowledge (desirable)
• Payroll legislation understanding

Skills required:

• Demonstrate competencies as per Leadership Expectations for Individual Contributors

Leadership Expectations

• Business Leadership: Create a vision and inspire action (Strategy and Planning, Results Accountability).

• People Leadership: Focus on impactful communication and relationship building.

• Market Leadership: Foster a performance-based culture, aiming for client-focused excellence.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse, and equitable workplace, providing equal opportunities regardless of protected characteristics. Hiring is based on needs, qualifications, experience, and merit.

Ethics at ADP

ADP upholds high ethical standards and compliance. We expect integrity and respect from our employees. Learn more about our culture at ADP Careers.

Additional statistics:

91% say women are treated fairly and equally to men

93% would recommend this company to other women

92% say the CEO supports gender diversity

Ratings are based on anonymous reviews by Fairygodboss members.