Client Development Manager

LVMH Moët Hennessy - Louis Vuitton; Cusano Milanino; In loco; EUR 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A luxury fashion house in Milan is seeking an experienced Client Development Manager to enhance VIP client relationships and implement brand strategies. The ideal candidate will have at least 10 years of experience in luxury fashion, exceptional communication skills, and a solid analytical mindset. This full-time position requires a passion for fashion and strong knowledge of trends.

Competenze

• Minimum 10 years of relevant experience in luxury fashion.
• Outstanding sense of customer service and initiative.
• Strong knowledge of fashion and trends.

Mansioni

• Manage the Client Development Manager strategy and VIP clients.
• Ensure appropriate management and development of clients.
• Fully manage all strategic, operational and corporate events.

Conoscenze

Excellent communication

Relationship building

Strong analytical skills

Commercial mindset

Fluent in English

Strumenti

Excel

Descrizione del lavoro

Overview

Position: Client Development Manager. NEW. Published on 09.11.2025. Client: Christian Dior Couture. Department: Marketing. Reference: CDC13122. Location: Milan, Italy. Contract type: Permanent. Required experience: Minimum 10 years. Work mode: Full Time.

Job Responsibilities

• Manage and develop the Client Development Manager (CDM) strategy and VIP clients within the Milanese Boutique; act as a brand ambassador for Dior at all points of contact of the business.
• Ensure the appropriate management and development of clients, increase client loyalty with a special focus on local clientele, in all departments in conjunction with Department Managers and Client Development Specialists.
• Fully manage all strategic, operational and corporate events; propose and facilitate local events.
• Ensure Dior standards are applied and maintained at all times in events, client experiences and back-office activities.
• Follow up CRM KPIs and provide feedback to the Head Office CDM team for continuous improvement.
• Support the team to drive the strategy from the KPIs on the shop floor; provide trainings to the Sales team on Dior CRM Tools and coach them during clienteling hours.
• Work on improving client segmentation, profiling and targeting.
• Monitor results and profitability of all actions implemented.
• Full knowledge of back-office functions and boutique analysis.

Profile / Qualifications

• Excellent communication, public speaking and relationship building skills.
• Outstanding sense of customer service, initiative and commercial creativity with fashion sensitivity.
• Strong sensitivity to the luxury products universe.
• Commercial mindset.
• Excellent use of Excel and strong analytical skills.
• Previous experience within luxury fashion.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluent in English.