Client Advisor/Stylist

Richemont; Milano; On-site; EUR 30,000 - 34,000; Full time

Benefits offered by this job

Commission scheme

Meal vouchers

CCNL Commercio

Job summary

Richemont's Chloé Maison seeks a Stylist to welcome guests and serve as a trusted advisor within the brand family.

You will contribute to CRM targets by implementing personalized campaigns and using all tools to complete CRM tasks within set timelines, while delivering outstanding customer service.

Required are 1–2 years in retail, fluency in Italian and English, excellent interpersonal and communication skills, and meticulous attention to detail.

Qualifications

• 1–2 years of experience in retail sales and operations
• Fluent in Italian and English; third language a plus
• Excellent interpersonal, communication, and computer skills
• Strong attention to detail with ability to multitask

Responsibilities

• Welcomes every client and builds long-term relationships
• Stays aware of CRM targets and engages in actions to reach them
• Implements personalized reach-out campaigns using all available tools
• Offers excellent customer service to improve business performance

Skills

Retail sales

CRM targets

Interpersonal skills

Attention to detail

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Our Stylists are the ambassadors of the Maison, in charge of welcoming every guest into the Chloé family. They are a trustworthy advisor to clients and reliable partners for the Maison.

HOW WILL YOU MAKE AN IMPACT?

• Ensures every client is welcome and well taken care of, taking pride in developing long-term relationships

• Is aware of CRM targets and actively engages in all actions to reach them

• Implements personalized reach-out campaigns and utilizes all tools available to complete CRM tasks within given timeframe

• Offers excellent customer service and improve individual business performance

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 1/2 years of previous experience in retail sales and operations

• Fluent in Italian and English. Any third language is considered a plus

• Excellent interpersonal, communication, and computer skills

• Strong attention to detail with the ability to handle multiple tasks simultaneously

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

WHAT WE OFFER

• CCNL Commercio

• Salary Range (full time) 29.7K - 34K€

• Commission scheme

• 8 EUR Meal Vouchers per working day

#Richemont #WeCraftTheFuture