Sales Associate

Richemont; Lombardia; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

CCNL Commercio

Salary range 30K–38K EUR

Commission Scheme

8 EUR Meal Voucher per working day

Job summary

Richemont is seeking an Ambassador for its Milano/Lombardia boutique to deliver an unparalleled client experience before, during, and after a sale. You will master the selling steps, build lasting client relationships, and participate in daily boutique operations within a luxury environment.

The role requires hospitality or luxury retail experience, superb interpersonal skills, and fluency in English and Italian. A client-centric, team-oriented approach is essential.

Qualifications

• Experience in hospitality or luxury retail with strong interpersonal skills.
• Excellent attention to detail and understanding of customer needs.
• Team player with fluency in English and Italian.

Responsibilities

• Deliver exceptional client experience during a sale.
• Master the sale steps: welcome, discover, understand, convince, close and develop.
• Develop the client portfolio through targeted CRM actions.
• Participate in boutique inventories and opening/closing procedures.
• Act as ambassador of the Maison at client events and after-sales.
• Meet boutique targets, both quantitative and qualitative.

Skills

Fluent English

Fluent Italian

Customer service

Sales

Communication skills

Job description

YOUR MISSION:

As an Ambassador of the Maison, you ensure a unique client experience before, during and after a sale and proactively develops your client portfolio. You also participates to the daily boutique operations.

HOW WILL YOU MAKE AN IMPACT?

Sales Achievements

• Ensure a unique and exceptional client experience during a sale

• Perfectly master the steps of a sale (welcome, discover and understand, convince, close and develop)

• Adapt according to client(s) needs and motivations

• Strive to always improve and surprise the client(s)

• Deal with ease during negotiations and objections

• Transmit the passion and values of the Maison

• Act as the privileged contact for the client(s) in case of After Sales

• Meet individual and boutique targets, both quantitative and qualitative

Client Relationship & Portfolio Development

• Cultivate strong client relationships and develop client loyalty

• Efficiently develop the client portfolio

• Execute targeted CRM actions

• Participate in client events and act as an Ambassador of the Maison

Daily Boutique Operations

• Respect all brand and boutique policies and procedures

• Participate in inventories

• Participate in the set up and breakdowns at opening and closing of the boutique

• Participate in the implementation of Visual Merchandising guidelines

• Assist with special projects when requested

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We are looking for candidates with previous experience hospitality sector or in luxury Retail; good interpersonal and communication skills are required as well strong attention to detail and customer needs. Team-Player approach and Fluent in English and Italian.

WHAT WE OFFER

• CCNL Commercio
• Salary Range (full time) 30K – 38KEUR
• Commission Scheme
• 8 EUR Meal Voucher per working day