Junior Sales Associate (Florence)

Richemont; Firenze; On-site; EUR 30,000 - 32,000; Full time

Benefits offered by this job

Commission scheme

Meal Voucher per working day

Welfare

CCNL Commercio

Job summary

Richemont in Florence is seeking a Junior Sales Associate to join the Vhernier boutique. You will engage with clients, uphold the brand's high standards, and contribute to achieving sales targets while delivering outstanding service.

With at least one year in luxury retail or luxury hospitality, you will use superb product knowledge and a confident manner to guide clients through high-value transactions and after-sales support.

Qualifications

• 1 year of experience in luxury retail, services, or luxury hospitality.
• Fluency in English required.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Attention to detail and multitasking ability.
• Self-starter with a team-player approach.

Responsibilities

• Contribute to boutique achieving its sales targets.
• Assist clients with customer service maintaining brand standards.
• Cultivate strong client relationships and provide exceptional service.
• Adapt approach per client's needs and motivations.
• Assist after-sales clients following Maison values.

Skills

Fluent English

Interpersonal skills

Communication

Customer service

Attention to detail

Team player

High-value transactions

Self-starter

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

YOUR MISSION:

The Junior Sales Associate is a fully engaged individual who is committed to contributing to the success of the Vhernier boutique in Florence, with the ambition to grow with the Maison.

If you are looking for an opportunity to enter the world of High Jewellery, and craftmanship and you are curious to learn more, this role has a lot to offer.

Your mission will be to promote the Vhernier brand image as per the company's directives.

HOW WILL YOU MAKE AN IMPACT?

• Contribute to the boutique achieving its sales targets
• Assist clients with Customer Service needs maintaining the brand's high standards
• Support in cultivating strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge
• Adapt the approach according to the client's needs and motivations
• Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience

Stock management and merchandising:

• Provide feedback in processing and replenishing merchandise
• participate in receiving and monitoring floor stock
• Actively participate in the visual merchandising of the Boutique implementing required guidelines
• Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays
• Assist in the inventory process, including but not limited to stock counting and special projects as needed
• Assist in completing price changes within the Boutique when required

Boutique operations and cash management:

• Support in sales transactions and to maintain proper cash records at the boutique's register
• Adhere to all company policies, procedures, and practices
• Implement discounts and gratuities under the supervision of the Boutique Manager
• Comply with all safety regulations and boutique operational procedures including security

Product knowledge & sales techniques :

• Maintain an awareness of all product knowledge information
• Master the brand's sales techniques as per training received
• Attendance to required training.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 1 yr of previous experience in luxury retail, services, or luxury hospitality environment.

Personal Skills/Abilities :

• Fluency in English is mandatory
• Excellent interpersonal and communication skills
• Confidence in handling high-value transactions
• Strong understanding of customer service needs and customer (internal and external) priorities
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
• Self-starter with a team-player approach.

WHAT WE OFFER:

• CCNL Commercio
• Salary Range 29,7K – 32K€
• Commission scheme
• 8 euro per Meal Voucher per working day
• Welfare

#Richemont #WeCraftTheFuture