CLIENT ADVISOR MILAN (FULL TIME 40H)

CELINE; Milano; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading luxury fashion brand in Milan seeks a Client Advisor to welcome clients and provide exceptional customer service. Responsibilities include achieving sales targets, building strong customer relationships, and assisting in store operations. This role requires at least 2 years in sales or the fashion sector, fluency in Italian and English, and a proactive team spirit. Join us to be an ambassador of the brand in a dynamic and inclusive environment.

Competenze

• A minimum of 2 years in sales or in the fashion or luxury sector.
• Ability to understand and exceed customers’ needs.
• Fluent in Italian and English; a third language is a plus.

Mansioni

• Welcome all clients to ensure they feel comfortable.
• Contribute to sales development and achieve objectives.
• Build privileged and lasting relationships with customers.
• Involve in operational life: merchandising, restocking, and inventory management.

Conoscenze

Sales experience

Customer service

Fashion sensitivity

Proactive attitude

Team spirit

Descrizione del lavoro

Job Responsibilities

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather‑Goods, Fashion & Couture House belonging to the LVMH Group.

To have a chance of joining CELINE, you must thrive as a team player in a fast‑paced environment amongst passionate, agile, and authentic people.

Main Purpose

AS CLIENT ADVISOR, WELCOME ALL CLIENTS TO OUR STORE ENSURING THE CLIENT FEELS COMFORTABLE IN THE ENVIRONMENT.

Key Responsibilities

• CONTRIBUTE TO THE DEVELOPMENT OF SALES AND THE ACHIEVEMENT OF COMMON SALE OBJECTIVES.
• WELCOME AND ADVISE OUR CUSTOMERS AND PROVIDE THE BEST CUSTOMER SERVICE.
• SHARE WITH OUR CUSTOMERS THE STORY BEHIND OUR PRODUCTS AND DELIVER OUR EXPERTISE.
• BE PROACTIVE AND BOLD BY PROPOSING COMPLEMENTARY PRODUCTS.
• CONTRIBUTE TO THE RECRUITMENT AND RETENTION OF OUR CUSTOMERS BY BUILDING PRIVILEGED AND LASTING RELATIONSHIPS WITH EACH OF THEM.
• BE ACTIVELY PART OF THE OPERATIONAL LIFE OF THE STORE: VISUAL MERCHANDISING, RESTOCKING, TRANSFERS, AFTER‑SALES SERVICE, INVENTORY MANAGEMENT.
• CONTROL AND RESPECT THE INTERNAL PROCEDURES AND GUIDELINES
• SUPPORT THE DIGITAL EVOLUTION OF THE HOUSE.
• BE A GREAT AMBASSADOR OF CELINE AND THE GROUP
• ENDORSING THE BRAND SPIRIT WITH YOUR CREATIVITY AND YOUR SENSE OF EXCELLENCE.

Profile

PROFILE & EXPERIENCE EXPERIENCE: A MINIMUN OF 2 YEARS IN SALES AND IN FASHION OR LUXURY SECTOR OR EQUIVALENT SKILLS & PERSONAL ATTRIBUTES HIGH PRODUCT AND FASHION SENSITIVITY AND KNOWLEDGE ABILITY TO UNDERSTAND AND GO BEYOND CUSTOMERS’ NEEDS TO PROVIDE THEM THE BEST CUSTOMER EXPERIENCE. TASTE FOR CHALLENGE AND A TEAM SPIRIT SENSE OF SERVICE, NATURAL CURIOSITY, OPENMINDED, OPTIMISM AND EMPATHY LANGUAGES: FLUENT IN ITALIAN AND ENGLISH. A THIRD LANGUAGE WOULD BE A PLUS WORKING HOURS: FULL TIME 40 HOURS WORKPLACE: MILAN STARTING DATE: AS SOON AS POSSIBLE OUR COMMITMENT As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary. If you require specific assistance during the recruitment process, please do not hesitate to let us know. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.