Client Advisor Fixed Contract

Acne Studios; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading luxury retail brand in Milano seeks a Customer Service Associate to enhance customer experience through exceptional service and effective relationship building. The ideal candidate will have experience in retail or hospitality, with strong interpersonal and communication skills. Responsibilities include managing omni-channel services, achieving sales targets, and guiding customers through personalized service. A passion for collaboration and attention to detail is essential. This position offers a contract employment type with on-site work arrangements.

Competenze

• Fluent in English and additional languages based on market requirements.
• Experience in customer-facing roles within retail or hospitality.
• Demonstrated ability to achieve sales targets and provide exceptional service.

Mansioni

• Manage omni-channel services and achieve sales conversion targets.
• Guide customers through a smooth experience and resolve concerns professionally.
• Uphold administrative procedures and manage inventory effectively.

Conoscenze

Interpersonal skills

Communication skills

Sales conversion

Clienteling

Descrizione del lavoro

Job Description

Acne Studios is a progressive luxury house and through collaboration and curiosity we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.

CULTURE OF COLLABORATION

We firmly believe that when you feel supported, included and trusted it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds each with their unique skills and experiences.

WHAT YOU WILL DO

Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role we provide training and coaching in luxury sales service and clienteling according to our cutting‑edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:

• Managing and executing omni‑channel services
• Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best‑in‑class client experience
• Achieving sales conversion and clienteling targets
• Upholding administrative procedures and skillfully managing our inventory

WHO YOU ARE

You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation respect and clear communication are important along with your ambition to learn and grow. If these qualities speak to you we would love to have you on our team.

Specific personal qualities for this role

• Interpersonal and communication skills to provide excellent service and build strong relationships with customers
• Ability to identify customer needs cross‑sell products and close sales to achieve individual and store sales targets
• Responsive with an ability to resolve customer concerns or issues in a professional manner

Specific experience and knowledge for this role

• Previous customer‑facing role within the retail or hospitality industry
• Proven ability to drive sales and exceptional customer service
• Customer relationship management (CRM) and clienteling
• Fluent in English which is a prerequisite for this position (and additional languages based on the market requirements)

What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity.

We may perform background checks for this position.

Required Experience: Unclear Seniority

Key Skills

Channel Marketing, Accounting Tally, CSS, Corporate Risk Management, Hibernate, Brokerage

Employment Type: Contract

Experience: years

Vacancy: 1

Application Information

• Application Deadline : Dec. 31 2025
• Location : Milano
• Work arrangement : On‑site