Client Advisor 20h - MM La Rinascente

OTB; Milano; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Maison Margiela, the Paris-based luxury house, is seeking an experienced Client Advisor for its Milano store. You will welcome clients warmly, provide personalized service and drive sales in a prestigious environment.

You will maintain up-to-date product knowledge, communicate brand history, support visual merchandising, and collaborate with the team to ensure an exceptional shopping experience while upholding grooming standards. Italian and English proficiency is required.

Competenze

• Experienced Client Advisor in luxury retail.
• Excellent communication in Italian and English.
• Proactive approach to driving sales.
• Cross-selling across product categories.
• Comfortable building long-term client relationships.

Mansioni

• Provide warm welcome and personalized service to clients.
• Identify client needs and present suitable products to drive sales.
• Build and maintain client relationships to foster loyalty.
• Maintain up-to-date knowledge of brand history and current collections.
• Support visual merchandising standards to reflect the brand image.
• Collaborate with team to ensure store's success and smooth operations.
• Assist with stock management and proper product presentation.
• Uphold company policies and grooming standards for a luxurious store environment.

Conoscenze

Relationship building

Luxury industry experience

Communication skills

Proactive selling

Cross-selling

Versatility

Bilingual: Italian & English

Descrizione del lavoro

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

irectly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills and experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• Italian and English Mandatory.