Client Advisor 40h - MM6 Spiga

Maison Margiela; Milano; In loco; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Maison Margiela in Milan seeks a Client Advisor who embodies luxury service and brand values. You will welcome clients, present products, and build lasting relationships while upholding the house's distinctive standards. You will contribute to a premium shopping experience with expert product knowledge and flawless execution.

Fluency in English and Italian is required, along with a proactive sales mindset and the ability to collaborate with the team to drive store performance and achieve targets.

Competenze

• Experience as Client Advisor in luxury retail preferred.
• Ability to build long-term relationships with a global clientele.
• Excellent communication skills.
• Proactive in driving commercial performance.
• Skilled at cross-selling across product categories.
• Fluent in English and Italian.

Mansioni

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections.
• Visual Merchandising: Support upkeep of visual merchandising standards to reflect the brand image.
• Team Collaboration: Work with team members to contribute to store success and smooth operation.
• Stock Management: Assist with inventory tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, grooming standards and store procedures.

Descrizione del lavoro

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

As a Client Advisor, you will be the brand ambassador, representing the essence of the company and delivering exceptional service to our distinguished clientele. This role requires exceptional communication skills, a strong sales mindset, and the ability to foster lasting relationships with clients.

Job responsibilities and activities

Directly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills And Experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• English and Italian are Mandatory.

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