Client Advisor 20h - MM La Rinascente

Maison Margiela; Milano; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

Maison Margiela in Milano is seeking a Client Advisor to deliver a personalized luxury shopping experience. You will welcome clients, present products to meet needs, and drive store sales while maintaining the brand image.

Ideal candidates have luxury retail experience, excellent communication, and fluency in Italian and English. Cross-selling across categories is encouraged to maximize sales and client satisfaction.

Competenze

• Experience in luxury retail or high-end fashion preferred.
• Strong communication and interpersonal skills to deliver personalized service.

Mansioni

• Provide a warm welcome and personalised service to clients.
• Identify client needs and present suitable products to drive sales.
• Build and maintain strong client relationships to foster brand loyalty.
• Maintain up-to-date knowledge of products and brand history.
• Support visual merchandising and ensure store standards.
• Collaborate with team to ensure smooth store operations.
• Assist with stock management and presentation.
• Uphold grooming and company policies.

Conoscenze

Client relationship

Luxury retail

Excellent communication

Proactive selling

Cross-selling

Bilingual ITA/EN

Descrizione del lavoro

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
irectly reporting to Store manager, the Client advisor has the following main responsibilities:

• Client Engagement: Provide a warm welcome and personalized service to all clients, ensuring an exceptional shopping experience.
• Sales Excellence: Identify client needs and present suitable products to drive sales and achieve individual and store sales targets.
• Customer Loyalty: Build and maintain strong client relationships, fostering brand loyalty and encouraging repeat business.
• Product Knowledge: Maintain up-to-date knowledge of products, brand history, and current collections to effectively communicate key features and benefits to clients.
• Visual Merchandising: Support the upkeep of visual merchandising standards to ensure the store reflects the brand’s image.
• Team Collaboration: Work collaboratively with team members to contribute to the store’s overall success and smooth operation.
• Stock Management: Assist with inventory management tasks, ensuring products are properly stocked and presented.
• Compliance and Standards: Uphold company policies, procedures, and grooming standards to maintain a professional and luxurious store environment.

Skills And Experience

• You can build long-term, successful relationships with all types of clients around the world.
• You are experienced Client Advisor, ideally with a background in the luxury industry and an affinity for the world of ready-to-wear fashion.
• excellent communication.
• You are proactive in driving commercial performance.
• You are skilled at cross-selling across all product categories.
• You are versatile, with a passion for challenges.
• Italian and English Mandatory.

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