Channel Service Partner Manager

iMile Delivery; Roma; Ibrido; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A delivery and logistics company in Italy is seeking a Channel Service Partner Manager to expand its regional delivery partner network. This role requires strong logistics experience and the ability to manage and integrate partners into operations. The ideal candidate will identify and onboard franchisees, monitor performance metrics, and drive operational efficiency. A hands-on, analytical mindset and fluency in Italian are essential in this fast-paced environment.

Competenze

• Proven experience in logistics, last-mile delivery, or channel/partner management.
• Strong sense of ownership and accountability.
• Excellent communication, coordination, and stakeholder management skills.

Mansioni

• Identify, onboard, and manage franchisees and regional parcel delivery partners.
• Lead the integration of partners into the iMile delivery network.
• Monitor key performance indicators (KPIs) for performance.

Conoscenze

Logistics experience

Partner management

Problem-solving skills

Communication skills

Descrizione del lavoro

About iMile

iMile

is an E-Commerce logistics and last mile delivery specialist. At iMile, we don’t just deliver parcels — we deliver trust, opportunities, and change. Born in Dubai

in 2017, we’ve raced across the map — from the Middle East to South America , South Africa , Oceania , and now- Europe . We planted our flag in Italy just 2 years ago , and let’s be honest — it’s been fast, exciting, and yes... sometimes a little chaotic (the good kind!).

If you thrive in a dynamic, fast-paced environment , love solving problems on the fly, and want to be part of building something that actually matters , then we’d love to meet you.

Join us if you have:

• A sense of adventure
• A desire to make a real impact
• The flexibility to adapt as we scale, sprint, and sometimes stumble our way to success

Job Overview

As the Channel Service Partner Manager , you will play a key role in expanding and managing iMile’s regional delivery partner network.

You’ll be responsible for developing strong partner relationships, ensuring seamless integration into our delivery operations, and driving performance and service excellence across assigned areas.

Location : Campania or Calabria

Responsibilities

• Identify, onboard, and manage franchisees and regional parcel delivery partners , ensuring alignment with iMile’s operational standards and business goals.
• Lead the integration of partners into the iMile delivery network , providing comprehensive training and ongoing support.
• Monitor key performance indicators (KPIs) such as delivery timeliness, success rate, return rate etc. to ensure high-quality performance.
• Act as the liaison between partners and internal operations teams , identifying issues, resolving operational challenges, and continuously improving delivery efficiency and service levels.
• Drive regional growth by expanding delivery coverage, enhancing operational efficiency, and elevating customer service quality across assigned areas.
• Take ownership of performance targets , ensuring KPIs are consistently met or exceeded.

Preferred Qualifications

• Proven experience in logistics, last-mile delivery, or channel / partner management.
• Strong sense of ownership and accountability — you take initiative, follow through, and treat the business as if it were your own.
• Demonstrated ability to manage partners and deliver results under pressure in a fast-paced environment.
• Analytical mindset with strong problem-solving skills and a hands‑on approach.
• Excellent communication, coordination, and stakeholder management skills.
• Comfortable navigating ambiguity and working independently in a rapidly evolving environment.
• Fluent Italian and conversational English language skills are required; any additional language skills are a plus.