BRAND AMBASSADOR Luxury German

Odity; Turbigo; In loco; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading customer care company in Lombardy is seeking a skilled Brand Ambassador fluent in German. The successful candidate will handle customer relationships in the luxury sector, providing support via phone, chat, and email. Ideal applicants will have a degree or experience in e-commerce, excellent communication skills, and be enthusiastic about fashion and international luxury brands. This full-time position requires a proactive approach to customer care and a collaborative environment.

Competenze

• Degree and/or experience in e-commerce Customer Care related to Fashion and Luxury.
• Good knowledge of IT tools, specifically Microsoft Office applications.
• Continuous training in Luxury Brands.

Mansioni

• Manage customer relations with Italian and international clients via phone, chat, and email.
• Provide e-commerce and after-sales support to assist customers with online purchases.

Conoscenze

Fluent in German (B2/C1)

Customer care attitude

Excellent communication skills

Knowledge of luxury brands

Interpersonal skills

Formazione

Degree in e-commerce or Fashion and Luxury

Strumenti

Microsoft Office

Descrizione del lavoro

At Odity, we are experts in customer relations. We support the brands that trust us to take care of their greatest wealth: their customers.

We are a multicultural team of 1,500 employees based in 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, Tokyo.

Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking and media sectors.

We’re looking for

a highly skilled BRAND AMBASSADOR Luxury German to join our team. The ideal candidate has a strong attitude for customer care, fluent in languages, empathetic by nature, fashion and international luxury brands enthusiast with excellent communication and interpersonal skills.

Languages knowledge:

German (B2/C1)

Tasks:

• Customer relations with Italian and international customers through phone/chat/e-mail
• E-commerce and after-sales support: assisting customers in their online purchases

Contract: Full time 8 hours a day (40 hours a week) on shifts 5 days a week.

Qualifications:

• Degree and/or experience in e-commerce Customer Care Fashion and Luxury.
• Good knowledge of the main IT tools and specifically of Microsoft Office applications.
• Targeted and continuous training on Luxury Brands
• Constant practice of languages and professional growth in the luxury world
• Collaborative and supportive environment
• Welcoming and innovative spaces

Send your CV and Join our Team!

A language test will be carried out in the initial phase of the interview.

Odity is committed to equal opportunity in employment. We are driven by true passion for our work and supporting each other.

Location:

Brand Ambassador • Milan, Lombardy, Italy