Italian-Speaking On-Site Customer Support Specialist

CB Talents SP; Turbigo; In loco; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A logistics support company is seeking an Italian-speaking Customer Service Representative to provide assistance in a fast-paced environment. The representative will communicate with customers, help track shipments, address billing questions, and process claims. Candidates must be fluent in Italian and proficient in English, with strong communication skills and problem-solving abilities. This position is on-site in Turbigo, Lombardy, providing an engaging customer experience.

Competenze

• Native or fluent Italian (C1 level or higher).
• English proficiency at B2 level.
• Basic knowledge of computer systems and applications.

Mansioni

• Provide assistance to customers through phone, email, and digital channels.
• Help customers track shipments and obtain delivery updates.
• Address billing questions and support payment-related inquiries.
• Process customer claims and service requests.
• Provide guidance on service features and account management.
• Resolve customer complaints and ensure a satisfactory outcome.
• Maintain accurate documentation of all customer interactions.

Conoscenze

Excellent communication and interpersonal skills

Problem-solving abilities

Attention to detail

Descrizione del lavoro

A logistics support company is seeking an Italian-speaking Customer Service Representative to provide assistance in a fast-paced environment. The representative will communicate with customers, help track shipments, address billing questions, and process claims. Candidates must be fluent in Italian and proficient in English, with strong communication skills and problem-solving abilities. This position is on-site in Turbigo, Lombardy, providing an engaging customer experience.