Back Concierge: Luxury Guest Services & VIP Arrangements

Oetker Hotel Management Company GmbH; Capri; On-site; EUR 42,000 - 58,000; Full time

Benefits offered by this job

Uniforms provided

Staff meals

Staff accommodation

Competitive salary package

Job summary

Hotel La Palma in Capri, undergoing a luxury transformation, invites you to join its Back Concierge Team. You will coordinate guest requests behind the scenes, manage reservations for restaurants, tours, private transfers, and yacht charters, and support the front-line concierge to deliver exceptional experiences.

This role requires meticulous record-keeping, real-time system updates, vendor negotiations, and the preparation of personalized itineraries, welcome notes and confirmations, ensuring

Qualifications

• Experience coordinating logistics and reservations for luxury guests.
• Ability to liaise with local partners and vendors to arrange services.
• Strong attention to detail and exceptional organizational skills.
• Discretion and confidentiality when handling guest information.

Responsibilities

• Coordinate logistics for guest requests and reservations.
• Confirm bookings for restaurants, tours, activities, and transportation (private transfers and taxis).
• Coordinate yacht and boat charters and maintain records in real time.
• Negotiate terms with external vendors and arrange services (spa, babysitting, guides, beach club).
• Prepare personalized itineraries, welcome notes and service confirmations.

Skills

Logistics coordination

Reservation management

Vendor liaison

Attention to detail

Organizational skills

Customer service

Job description

Hotel La Palma in Capri, undergoing a luxury transformation, invites you to join its Back Concierge Team. You will coordinate guest requests behind the scenes, manage reservations for restaurants, tours, private transfers, and yacht charters, and support the front-line concierge to deliver exceptional experiences.

This role requires meticulous record-keeping, real-time system updates, vendor negotiations, and the preparation of personalized itineraries, welcome notes and confirmations, ensuring