Automation Hardware Technical Support Europe

Beckman Coulter Diagnostics; Gravina in Puglia; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading diagnostics company is seeking a Technical Support Specialist to provide second-level support primarily in Italy or Germany. The role involves troubleshooting, customer training, and support in laboratory environments. Successful candidates should have a Biomedical Engineering background with at least 5 years in Technical Support. Excellent English communication skills are required, along with a valid driver's license for extensive travel.

Servizi

Comprehensive benefits programs

Encouragement of diversity and inclusion

Competenze

• 5+ years of Technical Support / Field Service experience in Diagnostics required.
• Proficiency in spoken and written English is essential.
• Valid driver's license and ability to travel extensively.

Mansioni

• Provide second-level technical support for automation platforms.
• Repair instrumentation and troubleshoot customer issues.
• Train customers and Service Engineers.

Conoscenze

Technical Support experience

Troubleshooting

Customer service

Installation and maintenance

Collaboration

Formazione

Biomedical engineer or equivalent

Descrizione del lavoro

Overview

Beckman Coulter, a Danaher company, invites you to join a team that values diversity and continuous improvement. We have a history of advancing laboratory science and are invested in our associates' growth. Our culture supports creativity, new ideas, and a global environment with opportunities across OpCos.

Role

You will be a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will provide second-level support by resolving customer problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring customer satisfaction and retention. You will apply critical thinking to rapidly repair instrumentation, train customers and Service Engineers, support the Applications Team, and verify operational performance and data quality of systems to support the commercial organization. You will operate independently in Italian / Germany territory and in Europe when needed (overnight as required) to provide excellent customer service while installing and maintaining automation instrumentation and systems in hospital and standalone laboratory environments. The team uses standard methodologies and mentors / receives seasoned support.

Responsibilities

• Provide second-level technical support for automation platforms.
• Repair instrumentation and troubleshoot customer issues.
• Train customers and Service Engineers; support the Applications Team.
• Verify operational performance and data quality of systems.
• Install and maintain automation instrumentation in hospital and laboratory settings.
• Travel within Italy / Germany and other European countries as needed, including overnight travel.
• Collaborate with the team to share best practices and standard methodologies.

Qualifications

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support / Field Service experience in Diagnostics.
• Early careers welcome with troubleshooting experience from thesis or internships.
• Proficient English, both spoken and written.
• Ability to travel extensively within the country and to other European countries; valid driver's license.

Nice to have

• Willing to work different shifts / flexible hours as business needs.
• Analytical mindset; able to analyze data, identify problems, and implement effective solutions.

Beckman Coulter offers a broad array of comprehensive benefit programs. See danaherbenefitsinfo.com for details. We are committed to diversity and inclusion and encourage you to read stories from our associates on our Careers Blog or contact a recruiter for more information.

About Danaher

For more information, visit

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