Arabic Speaking Support Specialist — Relocation to Sofia

Recruitment By Ierotheos; Italia; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Fully paid relocation package

Relocation concierge service

Monthly performance bonus

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Support Specialist to join our client in Bulgaria. The role requires native or fluent Arabic, professional English, and a background in customer support.

Typical duties include assisting clients via phone, email, and live chat, resolving complex inquiries, and maintaining detailed records. The position offers a fully paid relocation package, training, health insurance, and a monthly performance bonus.

Qualifications

• Arabic fluency (spoken and written) is essential.
• English proficiency to collaborate with international teams.
• Experience in customer support or similar client-facing role.
• Excellent communication and a passion for helping others.

Responsibilities

• Deliver expert customer support via phone, email, and live chat.
• Resolve inquiries while maintaining high customer satisfaction.
• Document interactions accurately in the CRM system.
• Collaborate with international team members to troubleshoot issues.
• Maintain up-to-date product knowledge to provide accurate guidance.
• Meet performance KPIs and qualify for the Monthly Performance Bonus.
• Relocate to Sofia for the role and work onsite.
• Proactive problem solving and a solution-oriented mindset.

Skills

Arabic fluency

English proficiency

Customer support

Communication skills

Problem solving

Job description

Mercier Consultancy Group is seeking an Arabic Speaking Support Specialist to join our client in Bulgaria. The role requires native or fluent Arabic, professional English, and a background in customer support.

Typical duties include assisting clients via phone, email, and live chat, resolving complex inquiries, and maintaining detailed records. The position offers a fully paid relocation package, training, health insurance, and a monthly performance bonus.