Albanian Speaking Support Specialist - Relocate to Bulgaria

Recruitment By Ierotheos; Italia; On-site; EUR 8,600 - 12,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Monthly bonus

Job summary

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist to join their Bulgaria-based team. The role focuses on delivering high-quality customer support via phone, email, and live chat, using Albanian language skills to assist international clients.

Relocation to Bulgaria is fully funded, with flight, transfer, hotel, and a dedicated relocation concierge. The position includes fully paid training and a monthly performance bonus, with English required for internal

Qualifications

• Native or fluent Albanian (spoken and written).
• Valid EU passport (mandatory).
• Experience in a customer-facing role is desirable.
• Excellent command of English for internal communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat.
• Resolve complex client inquiries with professionalism.
• Bridge communication gaps using Albanian language skills.
• Document interactions in the CRM system.
• Collaborate with cross-functional teams to identify issues.
• Contribute to departmental performance targets.
• Stay updated on product knowledge.

Skills

Albanian language

English proficiency

Customer service

Problem solving

Empathy

Job description

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist to join their Bulgaria-based team. The role focuses on delivering high-quality customer support via phone, email, and live chat, using Albanian language skills to assist international clients.

Relocation to Bulgaria is fully funded, with flight, transfer, hotel, and a dedicated relocation concierge. The position includes fully paid training and a monthly performance bonus, with English required for internal