Italian Speaking Support Specialist — Relocation to Sofia

Mercier Consultancy MD; Italia; On-site; EUR 25,000 - 36,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training programs

Comprehensive health insurance

Fully paid relocation package to Sofia

Monthly performance bonus

Career progression opportunities

Multicultural workplace

Job summary

Mercier Consultancy Group is seeking a motivated Italian Speaking Support Specialist to join our client's prestigious customer service hub in Sofia, Bulgaria.

You will provide high-quality Italian-language assistance via phone, email and live chat while maintaining up-to-date knowledge of product features and policies. Collaboration across departments will improve service efficiency and customer satisfaction.

Qualifications

• Native or fluent Italian (spoken and written) is essential.
• Valid EU passport or right to work in Bulgaria.
• Strong communication and interpersonal skills for a fast-paced support role.
• Previous customer-facing experience is valued but not mandatory.

Responsibilities

• Provide high-quality Italian-speaking assistance via phone, email, and live chat.
• Maintain understanding of product features and service policies.
• Resolve complex inquiries with professionalism and empathy.
• Collaborate with internal teams to streamline support workflows.
• Document interactions accurately in the CRM per company standards.
• Contribute to a positive, results-oriented team environment by meeting targets.

Skills

Italian language

Customer support

CRM tools

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a motivated Italian Speaking Support Specialist to join our client's prestigious customer service hub in Sofia, Bulgaria.

You will provide high-quality Italian-language assistance via phone, email and live chat while maintaining up-to-date knowledge of product features and policies. Collaboration across departments will improve service efficiency and customer satisfaction.