French-Speaking Support Specialist — Relocation to Sofia

Recruitment By Ierotheos; Italia; In loco; EUR 11.000 - 20.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance

Fully Paid Training

Relocation Package

Relocation Concierge

Monthly Performance Bonus

Descrizione del lavoro

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join our Sofia-based customer support hub. You will assist French-speaking clients via phone, email, and live chat, resolving inquiries while maintaining detailed CRM logs and collaborating with cross-functional teams.

Relocation support and a fully paid training program are provided. A valid EU passport is mandatory, and relocation to Sofia is required to start.

Competenze

• Native or fluent French (spoken and written) is mandatory.
• Valid EU passport (mandatory).
• Willingness to relocate to Sofia, Bulgaria for this on-site role.
• Strong communication and problem-solving skills tailored to customer support services.

Mansioni

• Provide high-quality assistance to French-speaking customers via phone, email, and live chat.
• Resolve complex inquiries and technical issues with empathy and efficiency.
• Maintain accurate customer interaction logs in the CRM system.
• Collaborate with cross-functional teams to identify and elevate service bottlenecks.
• Act as a primary contact for French-speaking clients to foster loyalty.
• Continuously update knowledge regarding company products and internal processes.
• Contribute to a positive, collaborative office culture at the Sofia hub.

Conoscenze

French language

Customer support

Communication

Problem solving

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

Mercier Consultancy Group is seeking a French Speaking Support Specialist to join our Sofia-based customer support hub. You will assist French-speaking clients via phone, email, and live chat, resolving inquiries while maintaining detailed CRM logs and collaborating with cross-functional teams.

Relocation support and a fully paid training program are provided. A valid EU passport is mandatory, and relocation to Sofia is required to start.