Arabic-Speaking Client Specialist — Relocation to Bulgaria

Mercier Consultancy Group; Italia; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Fully Paid Relocation

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, seeks an Arabic Speaking Client Specialist to support clients across phone, email and live chat, ensuring top-tier service and satisfaction.

The role requires native Arabic, strong English, and a customer-centric mindset. You will work with cross-functional teams, maintain client records, and help optimize support processes while adhering to SLAs. Full relocation support, training, health insurance, and growth opportunities are provided.

Qualifications

• Native or fluent Arabic (written and spoken) is required.
• Strong written and spoken English for international collaboration.
• Experience in Customer Support Services preferred.
• Able to manage multiple client inquiries with composure.

Responsibilities

• Act as the primary contact for clients via phone, email, and live chat.
• Resolve complex inquiries with high customer satisfaction.
• Maintain detailed client records and interaction history.
• Collaborate with cross-functional teams to address recurring issues.
• Adhere to SLAs and maintain a professional demeanor.
• Suggest improvements to internal support processes.

Skills

Arabic language

English language

Customer support

Problem solving

Emotional intelligence

Job description

Mercier Consultancy Group in Sofia, Bulgaria, seeks an Arabic Speaking Client Specialist to support clients across phone, email and live chat, ensuring top-tier service and satisfaction.

The role requires native Arabic, strong English, and a customer-centric mindset. You will work with cross-functional teams, maintain client records, and help optimize support processes while adhering to SLAs. Full relocation support, training, health insurance, and growth opportunities are provided.