Albanian Speaking Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Italia; On-site; EUR 8,600 - 12,000; Full time

Benefits offered by this job

Competitive salary

Fully paid training

Health insurance

Relocation package

Relocation concierge

Monthly bonus

Job summary

Mercier Consultancy Group is seeking an Albanian Speaking Support Specialist to join their Bulgaria-based team. The role focuses on delivering high-quality customer support via phone, email, and live chat, using Albanian language skills to assist international clients.

Relocation to Bulgaria is fully funded, with flight, transfer, hotel, and a dedicated relocation concierge. The position includes fully paid training and a monthly performance bonus, with English required for internal

Qualifications

• Native or fluent Albanian (spoken and written).
• Valid EU passport (mandatory).
• Experience in a customer-facing role is desirable.
• Excellent command of English for internal communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat.
• Resolve complex client inquiries with professionalism.
• Bridge communication gaps using Albanian language skills.
• Document interactions in the CRM system.
• Collaborate with cross-functional teams to identify issues.
• Contribute to departmental performance targets.
• Stay updated on product knowledge.

Skills

Albanian language

English proficiency

Customer service

Problem solving

Empathy

Job description

Albanian Speaking Support Specialist

About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing and BPO services, we specialize in high-impact placements that drive excellence in the Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for an Albanian Speaking Support Specialist position in Bulgaria. This role is perfect for those looking to advance your career within the dynamic Customer Support Services sector while enjoying a seamless relocation to one of Europe's most vibrant capitals.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex client inquiries with professionalism, maintaining the brand's reputation for service excellence.
• Utilize native Albanian language skills to bridge communication gaps for international clients.
• Document all interactions accurately within the internal CRM system to ensure seamless service continuity.
• Collaborate with cross-functional teams to identify and elevate critical technical or service issues.
• Contribute to departmental performance targets to ensure consistent service quality.
• Continuously stay updated on product knowledge to provide accurate and efficient support solutions.
• Native or fluent Albanian (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in a customer-facing role within the Customer Support Services industry is highly desirable.
• Excellent command of the English language for internal communication.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• A professional, empathetic, and service-oriented mindset.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Choosing one of our Albanian-speaking jobs in Bulgaria means immersing yourself in a culture that perfectly blends history, modern amenities, and breathtaking nature. Bulgaria is rapidly becoming a hub for international professionals, offering a beautiful climate, vibrant nightlife, and a high standard of living that ensures your time outside of work is just as rewarding as your career. Beyond the professional appeal, life in Bulgaria offers a unique experience, from traditional mountain retreats to the sophisticated atmosphere of Sofia. With our comprehensive relocation support, settling into your new life in Bulgaria is stress-free and exciting. Discover why so many talented individuals are choosing to pursue an Albanian Speaking Support Specialist position in Bulgaria and join a thriving international community.