Croatian-Speaking Support Specialist | On-site Sofia

Recruitment By Ierotheos; Italia; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Job summary

Mercier Consultancy Group is seeking a Croatian-speaking Support Specialist to join our team in Sofia, Bulgaria. You will handle customer inquiries via phone, email and chat, delivering premium service while documenting interactions in the database.

The role requires native or fluent Croatian and strong English skills, with willingness to relocate to Bulgaria. Prior CS experience is preferred and excellent communication and problem-solving abilities are essential.

Qualifications

• Native or fluent Croatian (spoken and written).
• English proficiency for daily communication and reporting.
• Willingness to relocate to Sofia, Bulgaria.
• Experience in customer support services preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide high-quality assistance to customers via phone, email, and chat within Customer Support Services.
• Resolve complex inquiries with precision while maintaining premium service standards.
• Ensure accurate documentation of all customer interactions in the company database.
• Collaborate with international team members to share insights and improve operations.
• Proactively identify customer needs and provide tailored solutions for high satisfaction.
• Adhere to industry-standard protocols while operating in this role in Bulgaria.
• Contribute to a positive, solution-oriented atmosphere within the Customer Support Services department.

Skills

Croatian language

English language

Communication skills

Problem solving

Job description

Mercier Consultancy Group is seeking a Croatian-speaking Support Specialist to join our team in Sofia, Bulgaria. You will handle customer inquiries via phone, email and chat, delivering premium service while documenting interactions in the database.

The role requires native or fluent Croatian and strong English skills, with willingness to relocate to Bulgaria. Prior CS experience is preferred and excellent communication and problem-solving abilities are essential.