Croatian-Speaking Customer Support Pro — Relocate to Sofia

Recruitment By Ierotheos; Italia; On-site; EUR 14,000 - 20,000; Full time

Benefits offered by this job

Relocation package

Relocation concierge

Performance bonus

Modern Sofia office

Career growth

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Croatian Speaking Customer Support Representative to join a vibrant international team. You will handle inquiries via phone, email, and live chat, resolve issues, and contribute to customer success while embracing relocation support and on-site collaboration.

Fluent Croatian and strong English, a proactive problem solver, and prior customer-facing experience are preferred.

Qualifications

• Native or fluent Croatian (written and spoken).
• Professional proficiency in English for a diverse corporate environment.
• Strong problem-solving skills in customer support.
• Previous experience in a customer-facing role is advantageous.
• Ability to thrive in an on-site Sofia, Bulgaria office.
• Valid EU passport is mandatory.

Responsibilities

• Deliver outstanding service to clients via phone, email, and live chat.
• Resolve technical and account-related issues promptly and accurately.
• Document interactions in the CRM system for continuity.
• Collaborate with international colleagues to share best practices.
• Maintain up-to-date product knowledge and policies for accuracy.
• Represent the brand with professionalism and cultural sensitivity.
• Meet and exceed performance targets and quality metrics.

Skills

Croatian language

English language

Customer support

Problem solving

Team collaboration

Relocation

Job description

Mercier Consultancy Group in Sofia, Bulgaria, is seeking a Croatian Speaking Customer Support Representative to join a vibrant international team. You will handle inquiries via phone, email, and live chat, resolve issues, and contribute to customer success while embracing relocation support and on-site collaboration.

Fluent Croatian and strong English, a proactive problem solver, and prior customer-facing experience are preferred.