Arabic Speaking Client Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Italia; On-site; EUR 10,000 - 16,000; Full time

Benefits offered by this job

Fully Paid Relocation

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group in Sofia, Bulgaria, seeks an Arabic Speaking Client Specialist to support clients across phone, email and live chat, ensuring top-tier service and satisfaction.

The role requires native Arabic, strong English, and a customer-centric mindset. You will work with cross-functional teams, maintain client records, and help optimize support processes while adhering to SLAs. Full relocation support, training, health insurance, and growth opportunities are provided.

Qualifications

• Native or fluent Arabic (written and spoken) is required.
• Strong written and spoken English for international collaboration.
• Experience in Customer Support Services preferred.
• Able to manage multiple client inquiries with composure.

Responsibilities

• Act as the primary contact for clients via phone, email, and live chat.
• Resolve complex inquiries with high customer satisfaction.
• Maintain detailed client records and interaction history.
• Collaborate with cross-functional teams to address recurring issues.
• Adhere to SLAs and maintain a professional demeanor.
• Suggest improvements to internal support processes.

Skills

Arabic language

English language

Customer support

Problem solving

Emotional intelligence

Job description

Arabic Speaking Client Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. We pride ourselves on our deep expertise in European markets, particularly in facilitating high-level career moves for professionals seeking exceptional jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic and service-oriented professional for an Arabic Speaking Client Specialist position in Bulgaria. This role is a vital component of our partner's Customer Support Services team, offering the perfect opportunity for an Arabic-speaking professional to advance their career in a vibrant, international environment.

Key Responsibilities

• Act as the primary point of contact for clients, providing expert support within the Customer Support Services industry.

• Resolve complex inquiries via phone, email, and live chat, ensuring the highest standards of customer satisfaction.

• Maintain detailed client records and documentation to track interaction history and improve service efficiency.

• Collaborate with cross-functional teams to identify and resolve recurring service challenges.

• Act as a linguistic bridge, ensuring seamless communication for our Arabic-speaking clientele.

• Adhere to established service-level agreements (SLAs) while maintaining a positive and professional demeanor.

• Proactively suggest improvements to internal customer support processes to enhance the overall user experience.

• Native or fluent Arabic (spoken and written) is strictly required for this Arabic-speaking job.

• Proficiency in English to effectively interact with our diverse, international team in Sofia.

• Previous experience in the Customer Support Services sector is highly preferred.

• Strong problem-solving skills and a high degree of emotional intelligence.

• Valid EU passport (mandatory) to facilitate your transition to our office in Sofia.

• A customer-centric mindset with a passion for excellence in client relations.

What We Offer

• Competitive Monthly Salary reflecting your professional expertise.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for your move to Bulgaria.
• Monthly Performance Bonus to reward your dedication and results.
• Career development opportunities within a leading firm for those pursuing Arabic-speaking jobs in Europe.

Life in Bulgaria

Sofia is rapidly emerging as a premier destination for expatriates, blending rich historical culture with a modern, thriving business hub. Choosing one of our available jobs in Bulgaria means joining a community that enjoys a Mediterranean-influenced climate, beautiful mountain landscapes, and a lively social atmosphere that makes Bulgaria a truly welcoming home.

The relocation process to Bulgaria is seamless with our full support, allowing you to enjoy the country’s high quality of life, affordable cost of living, and exquisite local cuisine from day one. Whether you are seeking professional growth or a change of scenery, life in Bulgaria offers a perfect balance that makes it one of the most attractive locations for an Arabic Speaking Client Specialist position in Bulgaria today.