AI Outcome Engineer, Forward‑Deployed Delivery

Google LLC

Lombardia

Hybrid

EUR 90,000 - 92,000

Full time

26 hours ago

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Job summary

Google LLC in Milan, Italy is seeking an AI Outcome Customer Engineer, Forward Deployed Engineering, to bridge pre‑sales agreement shaping and post‑sales execution. You will architect how technical assets actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints).

Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

Qualifications

Bachelor’s degree or equivalent practical experience.
5 years of experience troubleshooting technical issues for internal/external partners or customers.
Experience with technical delivery strategies and interfacing with product or engineering organizations.
Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Responsibilities

Partner with Account teams and Practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long‑term adoption, and validate FDE engagement requests.
Dive into code‑level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real‑world field feedback into actionable feature requests.
Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer‑facing teams.