AI Outcome Engineer, Forward Deployed Engineering

Google LLC; Lombardia; Híbrido; EUR 90.000 - 92.000; Jornada completa

Descripción de la vacante

Google LLC in Milan, Italy is seeking an AI Outcome Customer Engineer, Forward Deployed Engineering, to bridge pre‑sales agreement shaping and post‑sales execution. You will architect how technical assets actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints).

Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

Formación

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Responsabilidades

• Partner with Account teams and Practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long‑term adoption, and validate FDE engagement requests.
• Dive into code‑level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real‑world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer‑facing teams.

Conocimientos

Troubleshooting

Delivery strategies

System design

Orchestration frameworks

Enterprise integrations

Cloud infrastructure

AI/ML deployments

Educación

Bachelor's degree or equivalent practical experience

Descripción del empleo

corporate_fare Google place Milan, Metropolitan City of Milan, Italy

X In most instances, this position requires in-person interviews as part of the hiring process.

Google welcomes people with disabilities.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Preferred qualifications:

• Experience interfacing directly with core product/engineering organizations regarding infrastructure or AI/ML model deployments, managing technical delivery strategies, and debugging systems.

About the job

As an AI Outcome Customer Engineer, Forward Deployed Engineering, you will bridge the gap between pre-sales agreement shaping and post-sales execution. Aligned with our Forward Deployed Engineering (FDE) organization, you will architect how these technical assets actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints). Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Italy: €90000 - €92000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

• Partner with Account teams and Practice Customer Engineers (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long‑term adoption, and validate FDE engagement requests.
• Dive into code‑level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real‑world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer‑facing teams.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.