AI Outcome Engineer, Forward Deployed Engineering

AI Chopping Block, Inc.; Lombardia; Ibrido; EUR 90.000 - 92.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity

Bonus 15% target

Benefits

Descrizione del lavoro

AI Chopping Block, Inc. is seeking an AI Outcome Customer Engineer in Forward Deployed Engineering to bridge pre-sales and post-sales, architect integration into the customer's IT ecosystem, and deliver technically feasible deployments.

Based in Italy, the role offers €90,000–€92,000 EUR with a 15% bonus target, equity and benefits. You will partner with account teams, diagnose complex issues, and translate field feedback into actionable feature requests.

Competenze

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Mansioni

• Partner with Account teams and Practice CE during technical evaluation phases to assess project feasibility and shape proposals for long-term adoption.
• Dive into code-level context to diagnose and resolve complex customer implementation issues and test workarounds.
• Serve as liaison to core Product and Engineering teams, troubleshoot deployment blockers and translate field feedback into feature requests.
• Steer implementation strategy through technical authority while owning the technical delivery with customer-facing teams.

Conoscenze

Enterprise architecting

Technical delivery

Customer engagement

Issue debugging

Formazione

Bachelor’s degree or equivalent

Strumenti

LangGraph

AutoGen

CrewAI

Descrizione del lavoro

As an AI Outcome Customer Engineer, Forward Deployed Engineering, you work as an enterprise architect, technical debugger, engineering liaison and technical delivery manager. You will bridge the gap between pre-sales agreement shaping and post-sales execution. Entering the agreement cycle during the technical evaluation phase for AI accounts, you will ensure that solutions are shaped strictly through the lens of adoption, rapid activation, and viable delivery.

Aligned with our Forward Deployed Engineering (FDE) organization, you will architect how these technical assets actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints).

Italy: €90000 - €92000 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

• Partner with Account teams and Practice Customer Engineer (CEs) during technical evaluation phases to assess project feasibility, shape proposals for long-term adoption, and validate FDE engagement requests.
• Dive into code-level context to diagnose and resolve complex customer implementation issues, identify core product bugs, and test workarounds to clear execution roadblocks.
• Serve as the definitive liaison to core Product and Engineering teams, troubleshooting systemic deployment blockers and translating real-world field feedback into actionable feature requests.
• Steer implementation strategy through technical authority and architectural foresight while owning the technical reality of delivery alongside customer-facing teams.

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in system design or orchestration frameworks (e.g., LangGraph, AutoGen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

Preferred qualifications:

• Experience interfacing directly with core product/engineering organizations regarding infrastructure or AI/ML model deployments, managing technical delivery strategies, and debugging systems.