Customer à Indonésie

About the role:

Here comes a new challenge for you who is seeking the next leap in your career growth, being our Assortment and Conversion Analytics for GoFood! In this role, you will lead problem-solving processes and execute solutions with focus on improving demand and growth metrics for GoFood. Combining business strategy and customer experience & behavior analysis, you will do experiments and campaigns that will encourage our users to experience the product’s core value as quickly as possible which will also improve the product's account spending. In short, you’ll get out of bed every day thinking about new ways to solve exciting problems and grow the business, how cool is that!

• Discover growth opportunities in the business metrics and customer metrics by exploring business data, transaction data, customer activity within apps and actual customer insights.
• Drive actionable insights recommendation such as making funnel conversion analysis, cohort analysis, long-term trends, user segmentation, etc.
• Identify the business need and generate hypothesis based on business need to design & run experiments.
• Build predictive model or clustering model to improve consumer targeting intervention effectiveness.
• Ability to integrate qualitative data (user interviews, surveys, and behavioral research) alongside quantitative analysis to enhance EDA, refine hypothesis testing, and identify friction points to improve customer experience and business strategies.
• Create and manage dashboards and data pipelines to monitor metrics to measure business performance.
• Work closely with the Business team and other data teams (Data Engineer, Data Science) to implement data solutions.

• BS/MS in Engineering, Computer Science, Math, Statistics, or equivalent experience.
• Minimum 3 years of working experience in data analytics field.
• Proficiency in data analysis tools and programming languages such as Python, R, SQL, and data visualization tools like Tableau or Looker. Strong analytical skills to interpret complex data sets and extract actionable insights.
• High proficiency in Experiment and Hypothesis Testing for multiple scenarios of business.
• High proficiency in Descriptive Analytics, Predictive Analytics, Clustering analytics.
• Data Management: Familiarity with data collection, storage, and management best practices.
• Strong business acumen and project management skills with successful experience in collaborating with cross-functional teams.
• End-to-end problem-solving mindset that can work in increments and exponents.
• Experience in a Marketplace, Food Delivery or other technology companies is a plus.

Meet the team that has been instrumental in Gojek's growth! We served more than 200 million transactions every month! Also, we strengthen the business group by having deeper knowledge about what are the best recommendations and promotions that are suitable for the customer's needs.

Psst, at the moment we are aiming to upgrade our operation through automation and machine learning. If you are interested in solving business problems through the latest cutting-edge data solutions, this is the right place for you!