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Symphony Healthcare Services is looking for a Bank Patient Services Advisor to join the busy team at the Creech Medical Centre in Taunton, Somerset.

The role of Patient Services Advisor involves a varied responsibilities, such as assisting patients in personand over the phone, managing appointments, handling repeat prescriptions, providingadministrative support and maintaining a welcoming reception environment.

The role also includes tasks such as registering patients, processing correspondence and helping with other administrative tasks, to ensure the smooth operation ofthe health centre.

This is a 'Bank' contract of 'as and when required' hours. We can not guarantee work.

The rate of pay is £12.21 per hour plus 12.07% holiday entitlement.

This role requires courteous, calm and effective communication skills both over the phone and face-to-face in fast paced health centre.

You will provide administration and reception duties for the the health centre, which will include assisting and directing patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

Symphony Healthcare Services (SHS) was establishedin 2016 as part of the award-winning Symphony Programme Vanguard, developingnew models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphony has developed a model where each practice isencouraged to operate autonomously, but as a subsidiary of NHS SomersetFoundation Trust (SFT), and with the backing and economies of scale from acentral support team (particularly for HR, finance, corporate and strategicmanagement matters).

Providing NHS services is at the heart of what wedo. Our vision is to ensure that primary care is sustainable for patients andpractices in Somerset, and we aim to be a national exemplar for primary careprovision. We work closely with our practice teams to support, develop andtransform patient care and working practices with innovation and technology atthe heart of what we do.

Symphony welcome applications from people of allbackgrounds and underrepresented groups. When undertaking recruitment andselection for our services, Symphony are committed to equality of opportunity forall.

Symphony offers a NHS or NEST Pension, a fantastic rangeof employee benefits and salary sacrifice schemes (see attached poster), alongwith flexible working from day of employment and an agile approach to home /office-based working (where applicable).

We look forward to hearing from you and receiving yourapplication.

• Identifyand book appointments and home visits in line with practice protocols,including cross-organisation bookings.
• Search for,register if necessary and book onto the computer system patients as theypresent at the desk.
• Deal withenquiries, signposting and requests, either face to face or over thetelephone from a variety of external sources, such as patients, relatives,clinical team, hospital, pathology, and work colleagues.
• Deal withdistressed/aggressive patients safely and appropriately as they present atthe desk or over the telephone
• Be able toprioritise patients in need of urgent medical attention who present toreception in person or telephone in and direct them to the correctclinical intervention/appointment

• Computer literate and good keyboard skills
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
• Excellent organisational skills
• Strong attention to detail and the ability to transfer accurate information
• Work well under pressure
• Use own initiative within clear boundaries, seeking advice when necessary
• Demonstrate enthusiasm and a strong sense of teamwork
• Ability to complete tasks to a high standard with frequent interruptions
• Knowledge of medical terminology
• Knowledge of the NHS/General Practice

• English & Maths GCSE or equivalent (grade A*-D/ grade 9 to 3) (E)

• Experience of working within a team
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
• Experience of working in a customer focused environment
• Experience of working within an administration team
• Experience of working in the NHS or similar health care setting
• Awareness of clinical systems such as EMIS

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.