Service Team Leader

ABM UK; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading facilities management company in Oxford is seeking an experienced Service Team Leader to manage a team of Cleaners, Security Guards, and Waste Operatives. The role requires passion for customer service and previous leadership experience. You will ensure high service standards and promote a positive work culture. The position offers competitive pay and a comprehensive benefits package to support your professional growth.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee perks app access

Qualifications

• Prior experience in leadership roles in Housekeeping or Security is beneficial.
• Candidates must demonstrate proficiency in managing and motivating teams.
• Excellent communication and decision-making skills are required.

Responsibilities

• Lead, support, and motivate the multi-disciplined team.
• Ensure highest service standards in Security, Cleaning, and Waste Management.
• Promote a positive work environment for all team members.
• Prioritize and delegate operational tasks effectively.
• Maintain excellent customer service and a welcoming environment.

Skills

Customer service passion

Front-line leadership experience

Team development

Clear communicator

Decision-making skills

Proactive problem-solving

Job description

LOCATION: Oxford North

HOURS: 42 hours per week

SHIFT PATTERN: 4 ON 4 OFF

PAY RATE: £15.00 per hour

Role Overview

We areseekinga dedicated and experiencedService Team Leaderto join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As aService Team Leader, you will play a crucial role in delivering andmaintainingthe highest standards ofSecurity and Environmental serviceswithin a busy, town centre-based shopping and leisure facility.

Key Responsibilities

• Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.
• Develop yourself and your team throughongoing training, coachingand mentorship.
• Foster apositive and inclusive work environment, ensuring all team members feel valued and respected.
• Ensure smooth daily operations by effectivelyprioritizing and delegating tasksaccording to business, team, and individual needs.
• Maintain excellentcustomer service, ensuring visitors experience a safe, clean, and welcoming environment.

Key Attributes & Skills

• Apassion for customer service, ensuring our customers are at the heart of everything we do.
• Previousfront-line leadership experiencein eitherHousekeeping or Security.
• Ability todevelop and inspireteam members, supporting their professional growth.
• Aclear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.
• Strongdecision-making and task prioritizationskills,maintainingefficiency and high service levels.
• A professional and proactive approach toproblem-solvingand conflict resolution.

Benefits

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
  • Perks: discounts, gift cards, cashback, and exclusive offers
  • Life: Search for resources and tools on topics ranging from family and life to health, money and work
  • Support: Online chat or telephone service for urgent support in a crisis

About ABM

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.