Police Enquiry Officer (Front Counter)

Devon & Cornwall Police; Exeter; On-site; GBP 23,000 - 30,000; Full time

Job summary

A regional police force in Exeter seeks Police Enquiry Officers to be the first point of contact for reported crimes and incidents. The role involves providing advice and support to the public, ensuring accurate recording of information, and assisting victims and witnesses in a sensitive manner. The ideal candidates will have strong communication skills and the ability to empathize with individuals in distress. This is a vital role in supporting the community and making police services accessible.

Qualifications

• Ability to communicate effectively with the public and partner agencies.
• Demonstrated empathy and support for victims and witnesses.
• Experience in handling sensitive information is a plus.

Responsibilities

• Act as the first point of contact for reported crimes and incidents.
• Provide advice and guidance to the public and other agencies.
• Record information accurately and appropriately.
• Support victims and witnesses in a reassuring manner.

Skills

Communication skills

Empathy

Problem-solving

Job description

Would you like to support your community with contacting the Police? Do you want to support victims and enable crimes to be reported? If so, apply to be one of many new Police Enquiry Officers across Devon and Cornwall we are recruiting.

The role includes:

• being the first point of contact for reported crimes and incidents of a policing nature coming to the front offices and via 101 and other non‑urgent means,
• providing an initial response to a wide range of enquiries from the public and other agencies, which may include offering advice, information and guidance on legislation, policing responsibilities, and police complaints and, where appropriate and necessary, “signposting” to partner agencies,
• receiving and recording information appropriately and accurately,
• dealing supportively and reassuringly with witnesses, victims, and the general public escalating to other police resources where appropriate.

The Police Enquiry Office will be open from Monday to Saturday.