Clinical Referral Co-ordinator

ADHD360 LTD; Nettleham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading clinical service provider in the UK is seeking a Clinical Referral Coordinator to manage ADHD referrals and ensure patients receive timely care. The ideal candidate will assess health needs, manage risks, and provide support to patients. This role offers an opportunity to positively impact patient experiences within an expanding organization that values neurodiversity.

Qualifications

• Evidence-based clinical knowledge to manage health needs and risks.
• Strong communication skills to provide advice and support to patients.
• Ability to work in a multidisciplinary team and engage with external stakeholders.

Responsibilities

• Carry out comprehensive review and assessment of new ADHD referrals.
• Assess and manage risk factors using clinical knowledge.
• Provide non-judgemental care to enhance patient experience.
• Signpost new referrals to appropriate services.

Job description

About the Role

The Clinical Referral Coordinator will play a key role in the review and management of new ADHD referrals into the organisation. They will undertake triage of referrals to determine clinical priority, assess risk factors, gather additional information as required, and ensure that individuals are directed to the most appropriate pathway for assessment, support or signposting. They will work as part of a multidisciplinary team regularly engaging with external stakeholders and inbound teams to contribute to timely care for patients whilst awaiting an ADHD assessment. At ADHD360 we use technology to make the patient journey as succinct as possible but due to expansion of the organisation we require additional support to offer dedicated clinical oversight to the process and the best possible patient experience.

Responsibilities

• Carry out comprehensive review and assessment of need for patients awaiting ADHD assessments ensuring that patients receive timely care according to clinical need
• Assess patients health needs and be able to assess and manage risk factors including safeguarding needs, using evidence based clinical knowledge
• Providing advice, support and information to patients being referred to ADHD360
• Deliver non-judgemental care that makes a positive difference to patient experience
• Work alongside external stakeholders to manage risks for patients both under our care and awaiting assessment.
• Offer clinical advice and guidance to inbound teams to support with urgent enquiries in relation to risk and safeguarding
• Signpost new referrals to appropriate services and information relevant to the presenting complaint
• Support informal training of administrative staff to improve patient experience
• Work in conjunction with specialist advisors (Patient Safety Lead and Safeguarding Lead) to ensure emergent situations are actioned appropriately.

Escalate clinical concerns outside of the role through the appropriate escalation pathway.

About ADHD360

Want to help change the world of neurodiversity? At ADHD360, we dont just treat ADHD we transform how the world sees it. Recently crowned Medical Service of the Year 2024/25, were the UKs leading ADHD diagnosis and treatment provider.