Service Delivery Manager à France

The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate.

We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.

Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we're dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.

The GovPass Programme within the GPA is modernising Access Control Systems across HMG. Delivering a new UK government standard for card encryption improving building security and enabling greater interoperability through its innovative technology. GovPass is operating across the UK in HMG Estate and in some of the most iconic buildings and departments, with an ambition to expand this further over the coming years. The GovPass Delivery Manager (Site Delivery) is an integral role in the operation of the GovPass Programme across the HMG Estate. As the Delivery Manager (Site Delivery) you will be responsible for site specific implementations. You will provide leadership to the site delivery team, working closely with the wider team to ensure the technical integration of GovPass along with the business change, communications and training. The main focus of the role will be to safely onboard new GovPass sites.

• Managing and leading a team: Providing leadership and direction to the site delivery team.
• Process development and management: Ability to identify, challenge and refine complex processes to ensure simple, impactful solutions are defined and implemented.
• Planning and Delivery: Plan and deliver the GovPass site implementations across both the GPA and wider HMG.

Experience & Technical Skills

Essential criteria:

• Experience in a programme/project delivery role coordinating and managing complex deliveries.
• Project Management: Experience in project management, including agile and lean practices, as well as an ability to develop new and innovative ways of working.
• Technical Competence: Experience in communicating technical solutions to non technical stakeholders, managing expectations and moderating complex discussions and risks and technical implementations.
• Financial Management: Experience of managing and setting budgets and ensuring value for money.
• Lifecycle Management: The proven ability to work with the right people at the right time to navigate the delivery lifecycle and deliver value including using evidence to continue, change direction or stop.
• Delivery: Experience in leading and optimising complex deliveries including using innovative methodologies to unblock issues to deliver the best possible outcomes. Actively addressing the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists.
• Process Implementation: Demonstrable experience of analysing complex problems and creating and implementing elegant and impacted processes to solve them.
• Planning: Clear and logical thinker, with an attention to detail who has the ability to plan and coordinate across diverse teams and multiple stakeholders.

Qualifications and Accreditations

Essential criteria:

• Experience within a delivery project / programme.
• Formal project management qualification (eg Prince2, APMG) or a willingness to obtain certification within 12 months of taking up post.

Desirable criteria:

• Experience working within Government services.
• Basic knowledge of cloud technologies.
• Experience and knowledge of access control systems.

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Changing and Improving
• Communicating and Influencing
• Seeing the Big Picture

We'll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Alongside your salary of £42,450, Government Property Agency contributes £12,297 towards you being a member of the Civil Service Defined Benefit Pension scheme.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service Pension with an employer contribution of 28.97%
• Generous annual leave

Closing Date : 29th October 2025

CV Sifting : 5th November 2025

Interviews : w/c 10th and 17th November 2025