Delivery Director

Anytime; Maidstone; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading technology services provider in Maidstone is seeking a strategic leader to head their Project Management Office and Technical Engineering teams. This role involves shaping the delivery of complex IT solutions, mentoring teams, and ensuring operational excellence. The ideal candidate will possess strong leadership, project management expertise, and the ability to drive transformation in a professional services environment. Competitive benefits and a hybrid working model are offered.

Benefits

Flexible working options

33 days holiday including bank holidays

Holiday purchase scheme

Enhanced family friendly benefits

Paid days off for voluntary work

Employee Assistance Programme

Pension scheme

Mental health support

Discounted Gym Membership

Qualifications

• Proven track record in IT services delivery to external customers.
• Experience leading complex delivery teams within IT services.
• Strong grasp of IT channel and vendor dynamics.

Responsibilities

• Lead and develop PMO and Technical Engineering teams.
• Drive operational excellence for project delivery.
• Establish KPIs and SLAs to ensure customer satisfaction.
• Mentor emerging leaders within the organization.

Skills

Leadership

Project management

IT professional services

Team building

Communication skills

Automation curiosity

Education

PRINCE2 or equivalent

Job description

About Us

With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world’s leading technology companies, giving our clients instant access to cutting‑edge innovation backed by market‑leading service operations!

JOB DETAILS

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate and a risk assessment of any disclosed information. We are committed to fair recruitment and will consider disclosed information on a case‑by‑case basis, in line with our policy on the recruitment of ex‑offenders.

This is a pivotal role at the heart of Apogee’s evolution. You will lead our Project Management Office (PMO) and Technical Engineering Functions, bringing together deep technical expertise and operational excellence to deliver world‑class customer outcomes. With around 50 professionals reporting into you and ambitious growth plans ahead, you will shape and scale our technical delivery capability spanning everything from Cat6 cabling to cloud migrations, infrastructure to audio‑visual, and complex MPS software solutions. You will work closely with our commercial teams to align delivery capacity with demand, drive efficiency and profitability, and ensure we always follow the opportunity. This is a role for a builder someone who can grow a respected team into a diverse, agile, and high‑performing function, while maintaining our unwavering focus on customer success.

Key Responsibilities

• Lead, inspire, and develop our PMO and Technical Engineering teams to deliver exceptional results.
• Build and grow cross‑functional delivery teams capable of supporting a broad range of technologies and customer solutions.
• Partner with Sales and Technical leadership to align capacity forecasting and delivery strategy.
• Drive operational excellence ensuring all projects are delivered on time, on budget, and to the highest standards.
• Establish and monitor KPIs and SLAs to ensure continual improvement and outstanding customer satisfaction.
• Champion compliance and quality standards across ISO, CE+, and GDPR frameworks.
• Act as an escalation point for major projects, ensuring clear communication and rapid resolution.
• Mentor emerging leaders, creating a strong pipeline of future talent.
• Collaborate with vendors and partners to strengthen Apogee’s accreditations and long‑term capability.

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch break. This role involves hybrid working with office locations in Maidstone & Lincoln.

Skills And Experience Required

You are a confident, commercially minded leader with a proven track record of delivering IT professional services to external customers. You bring energy, entrepreneurial spirit, and the ability to build capability from the ground up.

You Will Likely Have

• Experience leading complex technical delivery or project management teams within IT Services.
• PRINCE2 or equivalent project management expertise.
• A strong grasp of the IT Channel and vendor relationship dynamics.
• A history of driving transformation and growth within a professional services environment.
• Excellent people leadership skills fostering collaboration, accountability, and empowerment.

We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward‑thinking business.

Benefits

• Flexible working options
• 33 days holiday including bank holidays
• Holiday purchase scheme
• Enhanced family friendly benefits (maternity, adoption, paternity and IVF)
• 2 paid days off per year for voluntary work to support our local communities
• Staff Reward Scheme
• Pension scheme
• Life assurance 4 x salary
• Sponsorship for professional development and memberships
• Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
• Mental health first aider support programme
• Cycle2work scheme
• Discounted Gym Membership
• Eye care voucher scheme
• Free flu vaccinations
• Employee social events and recognition activities throughout the year
• HP Employee discount programmes
• Mobile phone discounts

WHY JOIN APOGEE

At Apogee, our values Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them.

Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee.

We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible.

We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families.

Our award‑winning customer service speaks for itself take a look at our excellent Trustpilot reviews and our Customer Experience Foundation Membership accreditation.

Our application form is quick and easy no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.