Service Delivery Manager à United States

UBDS Group is the go-to digital transformation partner for the public and private sectors. We leverage our deep knowledge, specialist skills, and years of on‑the‑job experience to deliver innovative technology solutions that drive significant, measurable, and sustainable digital transformation gains for our clients.

We are growing our delivery team and we are looking for someone to grow with us. We have a purpose to empower our public and private sector organisations to realise significant, measurable and sustainable digital transformation gains, and to do this, we need to be fully aligned with our clients & to our partners in terms of supply and technology.

Our Delivery Managers ensure business outcomes are delivered on time and within budget, through providing leadership, management, and coordination.

• Direct and manage project development and client engagements from beginning to end;
• Define delivery and project outcomes, success criteria, scope, deliverables, and plans that support business goals in collaboration with senior management and stakeholders;
• Build strong working relationships with the team, customers and third parties to enable successful project delivery;
• Implement appropriate controls, governance and reporting arrangements;
• Apply appropriate project management methodologies and tools;
• Deliver engagements to budget (fixed price) and time;
• Proactively respond to changes in scope and devise solutions;
• Coach, mentor, motivate and supervise team members

• Over 3 years' experience in successfully performing a delivery or project management role
• Proven experience with implementing complex Cloud infrastructure (AWS, Azure, or Google), Networking, Infrastructure End User computing (Microsoft 365), Data Intelligence, and/or Security projects
• Demonstrated experience in managing delivery budgets
• Strong communication and negotiation skills
• Proven experience of building and managing relationships and engagements with third parties
• Ability to effectively communicate, negotiate, and network with others to achieve outcomes across an organization
• Demonstrated ability to influence and drive change across technology and business teams
• Demonstrated ability to work in a self-directed manner, seeking out areas that need attention, rather than being asked to look at specific problem areas
• Outstanding problem-solving skills and a passion to solve hard problems
• Robust character and determination to achieve goals and deliver outcomes

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Engineering)
• Relevant certifications in project management (e.g., PMP, PRINCE2) and infrastructure technologies (e.g., Cisco, AWS, Azure) are highly desirable

Our Offering & Working Culture

At UBDS we pride ourselves on our ability to not only meet but surpass client expectations and we want to do the same with those who choose to make UBDS a part of their career.

In return for making UBDS your working "home", you will receive:

• Training - all team members will be offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more!
• Holiday - you will receive 27 days annual leave per annum
• Employee perks and discounts through the third-party provider Perkbox
• Electric Vehicle leasing with salary sacrifice
• Private medical cover for you and your spouse/partner, offered via Vitality
• Death in service cover
• Contributed Pension Scheme
• Discretionary bonus
• Flexible / remote working - UBDS offer a flexible working environment to help enable you to operate at your maximum regardless of your location. With offices in London & Manchester we offer a culture that is focussed on outcomes and giving you a work life balance

UBDS is the go-to digital transformation partner to the public and private sectors. Organisations turn to us for deep knowledge, specialist skills, years of on-the-job experience and our can-do and get-it-done culture. Projects are personal. Our work is an extension of the values we embody, and we are always looking for ways to fill the gap for our clients. For us, it’s about top- and bottom-line growth, and equipping our clients with cutting-edge technology that empowers innovation.

• We are passionate about technology and innovation
• We deliver value and make an impact
• We keep it simple and make it happen

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Please see information relating to our use of data here: https://ubds.com/privacy-policy

Interested in joining our innovative team? Get in touch. To find out more about this role, one of our other vacancies or to just talk about UBDS and where you might fit into one of our free thinking and ever-advancing teams, please head to https://apply.workable.com/ubds/ or send your CV to Recruitment@UBDS.com

UBDS Group’s mission is to support entrepreneurs who are setting new standards with technology solutions across cloud services, cybersecurity, data and AI, ensuring that every investment advances our commitment to innovation, making a difference, and creating impactful solutions for organisations and society. We offer cloud advisory, cloud transformation, data analytics, AI, low code solutions, and cloud managed services. We emphasize security and operational transformation end-to-end.

Equal Opportunities and Why UBDS Group join us: we are committed to equal opportunities and a culture of innovation. Our employees have opportunities to work on cutting-edge projects across diverse industries and pursue training and certifications to grow their skills.