Service Delivery jobs in United States

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bpha

Cambridge, United Kingdom

Construction

Yes

34c00fbc0597

5

30.03.2025

14.05.2025

Permanent

Full time (30 hours)

Are you an enthusiastic and driven individual with a proven ability to deliver exceptional customer service in a supported housing environment? Do you possess a strong commitment to empowering individuals to lead independent lives within their communities? If you answered yes, we have an exciting opportunity for you!

We are seeking a self-motivated Specialist Housing Manager to oversee two Independent Living Schemes in Daventry and Milton Keynes. This role is pivotal in creating a welcoming and inclusive environment for our residents. Working 30 hours per week, we offer flexible arrangements from Monday to Friday. A full driving license and access to your own vehicle is essential for this position.

1. Lead the effective housing management of two Independent Living Schemes, ensuring a high standard of service delivery.
2. Provide floating support to the Independent Living Service as and when required.
3. Conduct assessments to understand the housing and support needs of prospective and current customers, enabling successful tenancy sustainment.
4. Manage scheme budgets and develop actionable plans to meet service objectives.
5. Collaborate with external agencies to enhance the support provided to our customers.
6. Address housing-related issues including rent arrears, antisocial behaviour, safeguarding, and maintenance.
7. Ensure compliance with health and safety regulations and oversee facility maintenance.

1. A genuine passion for supporting others, demonstrating empathy and compassion.
2. Knowledge and understanding of housing management and tenancy issues (training provided for outstanding candidates without specific experience).
3. Familiarity with professional boundaries, safeguarding principles, and managing antisocial behaviour.
4. Strong experience in providing person-centred support, particularly for individuals with complex needs.
5. Excellent communication skills, both verbal and written, along with strong IT literacy.
6. Confidence to work independently, with effective risk assessment and support planning capabilities.
7. Exceptional organisational skills, with the ability to manage a busy and diverse workload.

1. A competitive salary of £30,500 per annum (pro rata).
2. 28 days of holiday PLUS Bank Holidays.
3. Private health care and free life assurance.
4. Access to a comprehensive suite of wellbeing services and tools, including a digital gym.
5. Opportunities for professional development and learning.
6. Discounted gym membership and retail discount scheme.

Please note, the successful candidate will be required to complete an enhanced DBS application.

Interview date: To be confirmed

We reserve the right to close this recruitment if we receive a suitable number of applications. We encourage you to apply as soon as possible.