Hybrid IT Service Delivery Manager

Kingfisher; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading home-improvement company in the UK seeks a Service Delivery Manager to oversee IT services crucial to its operations. The candidate will work with delivery stakeholders to ensure service quality and effectiveness, focus on customer service, and manage both internal and external suppliers. A proven track record in service delivery management is essential, along with effective communication skills with senior stakeholders.

Benefits

Competitive benefits package

Flexible working hours

Opportunities for career growth

Qualifications

• Experience working in Services Delivery Manager / Service Owner / Manager role responsible for IT services.
• Experience of Service Introduction and Delivery Management in a multi-supplier outsourced environment.
• Proven track record of continuous service improvement.

Responsibilities

• Conduct IT service reviews with business functions.
• Take accountability for escalated issues and managed incidents.
• Ensure new services are introduced effectively with monitoring metrics.

Skills

IT Experience

Data Center Experience

Problem Management

Network Management

Management Experience

Customer Support

ServiceNow

IT Service Management

ITIL

Project Management

Operating Systems

Job description

A leading home-improvement company in the UK seeks a Service Delivery Manager to oversee IT services crucial to its operations. The candidate will work with delivery stakeholders to ensure service quality and effectiveness, focus on customer service, and manage both internal and external suppliers. A proven track record in service delivery management is essential, along with effective communication skills with senior stakeholders.