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Service Advisor
Job summary
Un concessionnaire automobile animé à Hemel Hempstead recherche un Service Advisor pour rejoindre son équipe après-vente. Vous serez responsable de l'accueil des clients, de la gestion des documents financiers et de la vente de plans de service, tout en délivrant un excellent service client.
Benefits
Qualifications
- 3 ans d'expérience stable en service client face à face.
- Permis de conduire britannique valide.
Responsibilities
- Accueillir les clients et expliquer le travail à effectuer sur leur véhicule.
- Gestion des documents d'assurance pour les voitures de courtoisie.
- Facturation du travail réalisé et explication des factures.
Skills
Service Advisor – Hemel Hempstead -
Basic Salary - £27,000
OTE - £35,000 –
Great Benefits Package -
Our client, a busy franchised car dealership, in Hemel hempstead has the requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
As a Service Advisor your responsibilities will include:
Meet and Greet Customers
Explain to customers the work due to be carried out on their vehicle
Accurate completion of courtesy car insurance paperwork
Calling customers with progress updates and advise of any work needed
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out
Invoice explanation and taking payment
Quoting, introducing and selling of Service Plans
Ensuring all Warranty paperwork is correctly completed
Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
3 years stable face to face Customer Service experience
Full UK Driving Licence
Desirable Requirements:
Motor Trade experience
Remuneration & Benefits
Basic Salary of £28,000
On Target Earnings of £35,000
Great Benefits Package
Operations Director & Principal Consultant - Midlands & North
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.