Service Advisor

KPI People; Hemel Hempstead; On-site; GBP 28,000; Full time

Job summary

Un concessionnaire automobile animé à Hemel Hempstead recherche un Service Advisor pour rejoindre son équipe après-vente. Vous serez responsable de l'accueil des clients, de la gestion des documents financiers et de la vente de plans de service, tout en délivrant un excellent service client.

Benefits

Excellent package de bénéfices

Qualifications

• 3 ans d'expérience stable en service client face à face.
• Permis de conduire britannique valide.

Responsibilities

• Accueillir les clients et expliquer le travail à effectuer sur leur véhicule.
• Gestion des documents d'assurance pour les voitures de courtoisie.
• Facturation du travail réalisé et explication des factures.

Skills

Customer Service

Communication

Sales

Job description

Service Advisor – Hemel Hempstead -
Basic Salary - £27,000
OTE - £35,000 –
Great Benefits Package -

Our client, a busy franchised car dealership, in Hemel hempstead has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

As a Service Advisor your responsibilities will include:
Meet and Greet Customers
Explain to customers the work due to be carried out on their vehicle
Accurate completion of courtesy car insurance paperwork
Calling customers with progress updates and advise of any work needed
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out
Invoice explanation and taking payment
Quoting, introducing and selling of Service Plans
Ensuring all Warranty paperwork is correctly completed
Delivering the highest level of customer service at all times

Experience, Skills & Qualifications

Essential Requirements:

3 years stable face to face Customer Service experience
Full UK Driving Licence

Desirable Requirements:

Motor Trade experience

Remuneration & Benefits

Basic Salary of £28,000
On Target Earnings of £35,000
Great Benefits Package

Operations Director & Principal Consultant - Midlands & North