Manager Operation jobs in United Kingdom

Middlesbrough or Remote

Do you want to help shape software that affects thousands of lives?

Who are we? We are ranked as the UK’s #1 construction specific software player and our mission is simple: to provide market leading end-to-end software solutions to the construction and construction-like industries across the entire build life cycle. If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

The Engineering Operations Manager will partner with the engineering leadership team to optimise how our teams deliver, ensuring that resources, costs, and quality are effectively managed across projects. You will sit at the intersection of engineering, finance, HR and project management, providing visibility of capacity, spend, productivity, and quality. The role will be responsible for balancing short-term delivery needs with long-term investment in people and capabilities. They will track and report on utilisation, contractor usage, and people costs, while also helping leadership measure and improve engineering productivity and code quality. This is both a strategic and hands-on role that will directly impact how efficiently and effectively the engineering organisation operates.

• Resource & Capacity Management: Partner with engineering leads and project managers to allocate capacity across initiatives; maintain forward-looking resource plans to anticipate gaps or bottlenecks; rebalance teams as priorities shift to focus on business-critical outcomes.
• Financial & Workforce Management: Work closely with Finance to track people costs against project budgets; monitor contractor usage and assess when investment in full-time employees would deliver greater long-term value; provide leadership with clear cost visibility and recommendations for workforce mix and hiring strategies; coordinate all other budget spend, including software licence management and allocation.
• Engineering Productivity & Quality: Support engineering leadership in tracking productivity metrics (e.g., throughput, cycle time, work in progress); partner with technical leads to monitor quality metrics (e.g., defects, code review coverage, test coverage, technical debt); surface insights and trends to drive improvements in team efficiency and output quality.
• Operations & Reporting: Build and maintain dashboards or reports that consolidate resource allocation, spend, contractor usage, productivity, and quality; forecast future needs, identify risks, and provide recommendations to ensure smooth delivery; manage relevant company systems (e.g., Tipalti for budget approval, engineering project management systems, and the company’s applicant tracking system); OKR management in conjunction with the SVP, Technology & Platform; present clear, data-driven insights to leadership to inform resourcing, investment, and process decisions.
• Stakeholder Partnership: Act as a trusted advisor to engineering leadership, finance, and project management; facilitate alignment between teams, ensuring engineering capacity and costs are understood across the business; support major incident reviews and ensure processes are aligned with ISO / Compliance requirements.

• Proven experience in engineering operations, resource management, or technical programme management.
• Strong understanding of software engineering delivery processes (Agile, Scrum, or similar).
• Ability to track and interpret productivity and quality metrics in an engineering context.
• Strong financial acumen, with experience in budget tracking, contractor usage, and workforce planning.
• Skilled in project/resource management tools (e.g., Jira, Smartsheet, MS Project, or equivalents).
• Exceptional communication and influencing skills, with the ability to partner effectively across technical and non-technical stakeholders.
• Analytical, data-driven approach to problem solving and decision making.
• Commercially minded, with a clear understanding of cost vs long-term investment trade-offs.
• Proactive and solutions-focused, with a drive for continuous improvement.

• Previous experience working directly with engineering or software development teams.
• Familiarity with DORA metrics or other engineering productivity frameworks.
• Experience in building and scaling operations functions within a technical organisation.

If you're looking to build an exceptional career with an award-winning company you’ve come to the right place. Causeway is fuelled by curiosity and is a place for people who beam with positivity and burn with ambition. Our team is everything, so we’ll take good care of you. We’re strong advocates of work-life balance, offering hybrid working alongside the opportunity to work from modern, collaborative offices.

We are United. As part of a team, we’re better together. We are Agile. Be the change, we’re on a journey. We are Trusted. Do the right thing, we own this. We are Driven. Get stuck in, we make it happen.

As a leader in employee engagement and people management, there are fantastic benefits and rewards at Causeway. We strive, year on year, to achieve recognition as an award-winning workplace that our employees love. Here are some benefits available:

• 25 days annual leave + public holidays, increasing with length of service.
• 4% matched pension.
• Income protection and life assurance.
• Access to our award-winning benefits platform.
• We take mental health seriously and have a dedicated EAP available 24/7.
• £100 allowance towards a fitness club.
• Dell discounts.
• Private Medical Insurance.
• Paid study leave + volunteering days.
• Car Scheme.

Like all responsible companies, Causeway is aware of the need to recognise the importance of protecting our environment and addressing the climate emergency. Causeway is a carbon neutral company and we offset our calculated carbon footprint. However, we recognise that offsetting is not a permanent solution, so we set environmental objectives to reduce our footprint year-on-year.