Senior Fundraising Operations Manager

British Heart Foundation; City Of London; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading health charity seeks a Senior Fundraising Operations Manager to develop operational systems supporting diverse fundraising initiatives. You will lead a team and drive donor engagement across fundraising teams with a hybrid work model. Candidates should possess strong operational strategy and stakeholder management skills. The role offers competitive benefits including 30 days annual leave and private medical insurance.

Benefits

30 days annual leave plus bank holidays

Private medical insurance

Pension scheme with employer contribution up to 10%

Life assurance

Extra paid leave for personal support

Qualifications

• Proven experience in developing and executing long-term operational strategies.
• Experience managing complex projects and leading diverse teams.
• Excellent communication and influencing skills.

Responsibilities

• Shape and deliver operational systems supporting fundraising.
• Lead a team of six in achieving growth targets.
• Drive operational excellence for impactful donor engagement.

Skills

Operational strategy development

Stakeholder management

Project management

Analytical skills

Job description

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The opportunity

As our Senior Fundraising Operations Manager, you'll play a key role in shaping and delivering efficient operational systems and processes that support all aspects of partnership and relationship fundraising. This includes corporate partnerships, philanthropy and community fundraising.

Leading a team of six, you'll provide essential systems, planning, strategic and operational support to enable impactful donor engagement across fundraising teams. By driving operational excellence, you'll be instrumental in achieving ambitious growth targets.

Our vision is a world where everyone has a healthier heart for longer. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. Join our team and your work will contribute towards our lifesaving work.

About You

• An experienced manager of operations functions, you can develop and execute long‑term operational strategies, manage complex projects and lead a diverse, inclusive, high‑performing operations team.
• With excellent communication, influencing and stakeholder management skills, you can manage teams to deliver at pace and have experience of developing and maintaining relationships with senior stakeholders.
• A proactive, solution‑oriented strategic thinker, you have proven experience of relationship management systems and financial systems, and demonstrable experience of developing and implementing operational processes, guidance, tools and training.
• With a growth mindset, excellent analytical skills and strong project‑management experience, you bring knowledge of partnerships and/or relationship fundraising, fundraising legislation, policy and finance processes.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About Us

Our people are at the heart of everything we do. By funding research across six decades, we've helped keep millions of hearts beating and millions of families together. We're investing in ground‑breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

We value and respect every individual's unique contribution, celebrate diversity and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group Kaleidoscope and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

The interview process will consist of two stages. First‑stage interviews will be held over MS Teams on 17 and 18 November. For those successful, there will be second‑stage interviews in‑person at our London office (NW1 7AW) in the week commencing 24 November.

How to apply

It's quick and easy to apply for a role at the BHF. Just click on the apply button below. All you'll need is an up‑to‑date CV and a supporting statement, outlining your interest in the role and how you meet the role's criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.