Operations Manager

Go Traffic Management Limited; England; On-site; GBP 50,000 - 60,000; Full time

Job summary

A leading traffic management company is seeking an Operations Manager to oversee a large team and ensure operations are delivered safely and to client expectations. Candidates should have relevant qualifications and experience in utilities, especially electrical contracts, alongside strong management and communication skills. A competitive salary and benefits package is offered.

Qualifications

• Experience of working in Utilities, specifically on electrical contracts.
• Deep Excavation knowledge and experience.

Responsibilities

• Manage a large team of resources including DLO and sub-contractors.
• Ensure operational management is delivered safely, on time, and within budget.
• Proactively manage behaviours to influence improved customer ratings.
• Visit customers to resolve complaints and issues directly.

Skills

Health & Safety qualification

Verbal communication skills

Management skills

Financial and commercial awareness

Proficient IT skills

Education

Relevant qualifications and authorisations

Supervisor Street works qualification

Full UK Driving Licence

Tools

Microsoft Excel

Microsoft Word

Job description

Operations Manager

Department: SSE

Employment Type: Permanent

Location: Chippenham

Compensation: £50,000 - £60,000 / year

Description

As an Operations Manager, you will be responsible for a large team of resources. These resources could include a blend of DLO and sub-contractors.

You will provide operational management – ensuring that the work is delivered safely, on time, within budget and to our Client’s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a ‘right first time’ approach.

Key Responsibilities

• Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations
• Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone
• Visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them
• Ensure compliance with the client’s technical standards and specifications as well as the Network Plus standards of service and quality systems
• Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work
• Assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract
• Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs
• Manage the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate
• Demand safety and competence, including training requirements, pushing for improvement across all teams

Experience and Qualifications

• Health & Safety qualification an advantage
• Relevant qualifications and authorisations
• Experience of working in Utilities, specifically on electrical contracts
• Supervisor Street works qualification
• Deep Excavation knowledge and experience
• Good verbal communication skills
• Good management skills
• Financial and commercial awareness
• Proficient IT skills, including Microsoft Excel and Word
• Full UK Driving Licence

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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