Operations Manager

IMPACT EVOLVE; City Of London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A premium brand in Harrow is seeking an experienced Operations Manager to lead the development of their warehouse function from the ground up. This role involves taking charge from day one, designing operations, and building a high-performing team. The ideal candidate must be a hands-on leader with a proven track record in a D2C environment and a passion for detail and efficiency. The position offers a competitive salary and the opportunity to make a significant impact.

Qualifications

• Proven experience in warehousing or fulfilment, ideally within a D2C environment.
• Hands-on management style, leading from the floor.
• Experience in scaling operations through rapid growth.

Responsibilities

• Lead the on-site transition from a 3PL provider.
• Design warehouse operations and create SOPs.
• Recruit, train, and build a high-performing team.

Job description

Operations Manager

Location: Harrow | On-site, Monday-Friday
Salary: £55,000–£65,000
Start: ASAP (flexible for the right person)

Build it from the ground up

A premium D2C brand is bringing their warehousing in-house, and they’re looking for a hands‑on, high‑impact Operations Manager to lead the charge.

This isn’t a BAU gig. This is your chance to build a warehouse function from scratch: shaping the culture, hiring the team, and setting the gold standard for how things should run.

If you’re the type who leads from the front, thrives in change, and takes real pride in precision - this one’s for you.

What you’ll be doing

• Take the reins from Day 1: You’ll be the on‑site lead as the business transitions away from its 3PL. You won’t need to build the move plan, but you will be critical to executing it and shaping how things operate day to day.
• Own the warehouse floor: Design how the warehouse runs, build the SOPs, H&S policies and lead by example. Expect to be in the mix with your team, sleeves rolled up, standards sky‑high.
• Recruit, train, and lead: Build your dream team. Hire smart, set the tone, and create a high‑performing, values‑led culture from the start.
• Keep it lean: Spot inefficiencies, eliminate waste, and continuously raise the bar. A Six Sigma mindset (with or without the badge) will serve you well.
• Be the operational heartbeat: You’ll own the metrics, master the systems (WMS, dashboards, stock accuracy), and ensure everything runs like clockwork, even as volumes scale.

What we’re looking for

• Operations leader with proven experience in warehousing or fulfilment, ideally within a D2C, luxury goods, or high‑care environment.
• Hands‑on manager who leads from the floor, not just from the office.
• Process builder who’s helped scale an operation (ideally through rapid growth).
• Digital native who’s confident with WMS/ERP systems and can bring smart solutions, not just spreadsheets.
• Natural coach & motivator with a clear, calm, no‑drama style, even when things get messy.
• Attention to detail that borders on obsession.
• Ambition to grow - we’re looking for someone who sees this as a step on their growth journey, not the final stop.

What’s on offer

• £55–65k base salary depending on experience
• Harrow-based, Monday–Friday (occasional weekend support during peak)
• Full ownership of the operation and room to shape the team your way
• The chance to put your name on something big - with full backing, zero micromanagement
• Work with founders who move fast, value transparency, and want this to be the best job you’ve ever had

Confidential Search

Due to the sensitivity of this role, this search is being managed exclusively by IMPACT EVOLVE. Shortlisted candidates will be required to sign an NDA before receiving company‑specific details.

Interested?

Apply now or reach out directly to Ryan Peters at IMPACT EVOLVE for more info.