Manager Communications jobs in United States

Job Category: Retail/Outlet - Non-Management

Requisition Number: SALES03021

• Posted: May 3, 2022
• Part-Time

Birmingham, AL 35243, USA

Reports To: Captain (Store Manager)/First Mate (Assistant Manager)/Second Mate (Management Trainee)

Overview: Responsible for assisting the management team in driving sales through exceptional customer service. Ensures the customer experience supports our brand promise (“Every Day Should Feel This Good”) and makes service a top priority.

1. Generate Sales:
   • Responsible for meeting their goals/measures
   • Develops and maintains relationships with top customers
   • Supports in-store event sourcing and execution
2. Customer Experience:
   • Ensures the store reflects Shep & Ian’s vision to our customers through “Hosting the Party”
   • Leads the store in email capture and educating new associates on best practices
   • Ensures the customer wish list is always current with customers being notified when product arrives.
3. Crew Development:
   • Assists with training new associates
   • Helps foster a welcoming, fun, encouraging and energetic crew and customer environment
   • Helps in recruiting and referring top talent for the store’s teams
   • Supports store and team-building activities with the management team
4. Operations:
   • Maintains efficient merchandise controls
   • Maintains loss prevention awareness at all times
   • Helps maintain a clean and tidy store environment
5. Merchandising:
   • Helps to maintain merchandising as it pertains to company standards, current compass (floorset), and brand initiatives
   • Contributes to weekly product feedback

• Strong interpersonal communication and customer service skills
• Team focused, confident, and professional
• Creative, adaptable, entrepreneurial and driven by integrity
• Strong verbal and written skills
• Ability to perform effective selling techniques to achieve sale and repeat business
• Ability to work a flexible schedule including holidays, overnights, weekends
• A passion for making people happy
• Excited to help recruit, train, motivate, and inspire as a large piece of your day-to-day responsibilities
• Accuracy and attention to detail
• Ability to effectively receive and communicate feedback
• Positive outlook
• Excited to get to know our product inside and out in order to offer style advice and help customers
• Outgoing, friendly & personable with a positive attitude
• Customer Service-oriented experience preferred but not necessary
• Passion for the vineyard vines brand

As an employee at a vineyard vines retail location, all team members must have the ability to:

• Stand and/or move around for extended periods of time
• Reach, carry, bend, and climb ladders occasionally
• Lift up to 40 pounds, unless an accommodation is requested