Bilingual Customer Service Advisor (French/Dutch)-Part-Time

Ann Pettengell; Cambridge; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is seeking a Native French and/or Dutch speaking Customer Service Advisor to join their team in Cambridge. The ideal candidate will demonstrate excellent customer-focused skills, possess previous experience in customer service, and work part-time, 20 hours a week, ensuring customer queries are effectively managed. This role offers £13.00ph, transitioning to £15.00ph after probation.

Qualifications

• Demonstrable experience in customer service or administrative roles.
• Previous experience in the travel industry is advantageous.

Responsibilities

• Reply to customer enquiries, mainly via email.
• Amend bookings and manage requests.
• Pro-actively address customer issues and complaints.
• Provide additional support during quieter periods.

Skills

Fluent French and/or Dutch

Customer service experience

Good IT skills with competency in MS Office

Problem-solving skills

Strong attention to detail

Positive 'can-do' attitude

Well-organised

Effective communicator

Job description

A recruitment agency is seeking a Native French and/or Dutch speaking Customer Service Advisor to join their team in Cambridge. The ideal candidate will demonstrate excellent customer-focused skills, possess previous experience in customer service, and work part-time, 20 hours a week, ensuring customer queries are effectively managed. This role offers £13.00ph, transitioning to £15.00ph after probation.