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We are seeking a dedicated and dynamic Customer Success Manager to join our team. The ideal candidate will play a key role in ensuring the success of our clients by providing exceptional service, fostering strong relationships, and driving the adoption of our security products and services.

• Lead the onboarding process for new clients, ensuring a seamless introduction to our security products and services.
• Collaborate with internal teams to facilitate a smooth transition.

• Act as the primary point of contact for assigned clients.
• Build and maintain strong, trust-based relationships with key stakeholders.

• Drive the successful adoption of our security products and services.
• Provide guidance and training to clients on product functionalities and best practices.

• Develop and implement health monitoring metrics to assess client satisfaction and usage.
• Proactively identify and address potential issues.

• Collaborate with Engineering support and engineering teams to address client concerns promptly.
• Ensure timely and effective resolution of client issues.

• Proactively manage the renewal process for assigned clients.
• Identify opportunities for upselling or cross-selling based on client needs.

• Cultivate satisfied clients into advocates for our products and services.
• Gather testimonials, case studies, and referrals.

• Develop and deliver training sessions for clients on new features, updates, and security best practices.
• Share educational resources to enhance client knowledge.

• Utilize customer data and feedback to analyze trends and insights.
• Provide actionable recommendations to improve client satisfaction and product features.

• Work closely with sales, marketing, and technical teams to align efforts and deliver a cohesive client experience.
• Collaborate on account reviews and expansion opportunities.

• Bachelor's degree in Business, IT, or a related field.
• 7 to 9 years of proven experience in customer success management, preferably in the cybersecurity industry.
• Strong understanding of security products and services.
• Excellent communication, negotiation, and problem-solving skills.
• Familiarity with CRM software and customer success tools.

Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India

Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting‑edge advanced technology, giving enterprises a powerful advantage. We democratize real‑time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.

At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary. To learn more about Cyble, visit