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Job summary
A specialist recruitment agency in Slough is seeking a Client Liaison Executive to join their customer services department in a laboratory environment. The ideal candidate will have excellent communication skills and a keen eye for detail. Responsibilities include managing customer queries, ensuring timely report submissions, and working within set targets. This role is offered on a temp-perm basis with benefits such as company pension and private medical insurance.
Benefits
Qualifications
- Confident when dealing with customers.
- Able to manage expectations and work towards targets.
- Open, honest and approachable character.
Responsibilities
- Manage customer and lab requirements using LIMS.
- Ensure queries and calls are dealt with professionally.
- Liaise with the team to ensure timely report submission.
Skills
We are currently working with a leading specialist business based in Slough. Due to growth, they are seeking a Client Liaison Executive to join their customer services department working in their laboratory environment. This role is offered on a temp-perm basis.
- Ensure all queries and calls are dealt with in a professional, accurate and timely manner.
- Manage customer and lab requirements using the Laboratory Information Management System (LIMS).
- Ensure couriers perform collections for customer samples.
- Ensure all work is carried out to the highest standard.
- Liaise with the team to ensure all reports are sent to the client on time.
- Ensure that clients are kept up to date with updates and changes.
- Excellent communication skills and be confident when dealing with customers.
- Be able to work within set targets and goals, and be able to manage expectations.
- Have a good eye for detail and understand fully the business processes.
- Be able to work well in a team, with an open, honest and approachable character.
Hours for this role are 9am – 5pm Monday to Friday with 30 minutes for lunch.
- Company pension
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Wellness programme
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.